Tanesha Estwick
Winter Garden,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
DIAL AMERICA
10.2023 - 02.2024
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Team Leader
DUNKIN
06.2022 - 09.2023
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Collected, arranged, and input information into database system.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Customer Service Representative
Dialamerica Marketing
04.2021 - 09.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SERVER
TGI Fridays
02.2017 - 06.2020
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
I HOP
02.2011 - 12.2016
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier
Magical Midway
03.2006 - 07.2007
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
SITEL TELEMARKETING
05.1999 - 01.2000
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
GLS TELEMARKETING
02.1995 - 11.1997
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
NORTH HIGH
Omaha, NE05.2000
Skills
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Merchandise Orders and Exchanges
- Store maintenance
- Regulatory Compliance
- Product Knowledge
Timeline
Customer Service Representative
DIAL AMERICA
10.2023 - 02.2024
Team Leader
DUNKIN
06.2022 - 09.2023
Customer Service Representative
Dialamerica Marketing
04.2021 - 09.2022
SERVER
TGI Fridays
02.2017 - 06.2020
Server
I HOP
02.2011 - 12.2016
Cashier
Magical Midway
03.2006 - 07.2007
Customer Service Representative
SITEL TELEMARKETING
05.1999 - 01.2000
Customer Service Representative
GLS TELEMARKETING
02.1995 - 11.1997
NORTH HIGH
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