TANESHA GOODMAN
Plain City,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
AIR BNB MANAGER/ HOST
Air Bnb Host
Dublin Ohio
04.2023 - 04.2024
- I recently worked as an area manager for Ari BNB units, where I had the opportunity to oversee multiple properties
- My responsibilities included managing the exterior design aspect of the buildings, bookkeeping, and ensuring the upkeep of the units
- TI was an incredible experience that alowed me to learn and grow both personally and professionally
Property Manager
Evernest Property Management
Columbus Ohio
06.2019 - 03.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Service Representative
Verizon
Remote
01.2016 - 12.2018
- Handled customer inquiries and billing questions and issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
ASSISTANT STORE MANAGER
Jc Penny Outlet
Columbus Ohio
02.2013 - 03.2015
- Led a team of 15 employees, overseeing all aspects of store operations, including hiring, training, and performance evaluations
- Implemented strategic sales and marketing initiatives that resulted in a 20% increase in revenue within the first year
- Streamlined inventory management processes, reducing stock levels by 15% while maintaining optimal product availability for customers
- Developed and executed customer service initiatives, resulting in a 30% increase in customer satisfaction.
Education
Associates Degree - Business And Hospitality
Columbus State Community College
Columbus, OH07.2013
High School -
Electronic Classroom of Tomorrow
Columbus Ohio 05.2010
Skills
- Search engine marketing
- Tenant relations
- Lease negotiation
- Budget and project planning
- Customer service
- Microsoft word
- Microsoft outlook
- Microsoft PowerPoint
- Google analytics
- Financial reporting
- Lease administration
- Budget management
- Team leadership
- Problem solving
- Contract negotiation
- Market analysis
- Risk management
- Customer Service Management
Timeline
AIR BNB MANAGER/ HOST
Air Bnb Host
04.2023 - 04.2024
Property Manager
Evernest Property Management
06.2019 - 03.2022
Customer Service Representative
Verizon
01.2016 - 12.2018
ASSISTANT STORE MANAGER
Jc Penny Outlet
02.2013 - 03.2015
Associates Degree - Business And Hospitality
Columbus State Community College
High School -
Electronic Classroom of Tomorrow