Tanesha Hartwell

•Managed employee and customer escalations, resolving conflicts while maintaining a professional and positive work environment.

•Coordinated with various departments to address workplace concerns, ensuring policy compliance and equitable resolutions.

• Developed customized action plans to resolve disputes and improve communication between employees and management.

• Maintained confidentiality and professionalism when handling sensitive employee relations matters.

• Enhanced data accuracy by implementing strict validation processes and routine quality checks.
• Update HOA closing documents received from title with a completion rate of 95% to 100% within 24 hours
• Complete ownership change and update registration information via Homewise and CINC
• Process invoices, checks and dual paperwork needed to complete ownership changes
• Streamlined data management tasks through the development of efficient data entry procedures and automated workflows.
• Reduced errors in data entry by providing comprehensive training to team members on best practices and errors
• Facilitated smooth closings for clients by managing deadlines and coordinating all parties involved in the transaction.
• Processed HR and administrative paperwork related to employee ownership changes and registrations.

• Assisted between 40 & 50 clients per day with addressing their enrolled debt within the program
• Effectively and consistently assisted clients with achieving debt management that aligned with their financial situation
• Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
• Managed a high volume of client inquiries, demonstrating strong communication and problem-solving skills.• Assessed financial and service-related concerns, developing solutions that aligned with company policies and client needs.• Maintained meticulous documentation and records, ensuring compliance with industry regulations.

• Analyzed information on the borrowers application regarding their credit reports, purchase contracts, income, debts, assets, and determined the appropriate loan program
• Processed all FHA, Conventional, USDA, and VA Loans, Purchases, Refinances, and New Construction
• Handled multiple requests such as FHA Case Number transfers, cancellations, CAIVRS, 4506C, SSN89, & the VA Portal
• Requested HOI documentation, ensuring proper coverage is included in the policy
• Effectively worked with between10 & 20 loan officers and an underwriting team to produce an average approval and close rate of 95% each month
• Successfully managed a pipeline between 20 to 25 loans per month
• Improved loan processing time by streamlining the application review process and enhancing communication with clients.
• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
• Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
• Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
• Increased accuracy of loan data entry by implementing a standardized template for collecting borrower information.
• Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
• Collaborated with underwriters and loan officers to ensure regulatory compliance and efficient workflow.• Conducted thorough document reviews and risk assessments, skills transferable to HR compliance and record-keeping.• Trained new team members on loan processing procedures, improving overall department efficiency.

• Effectively shopped for 8 to 10 clients on a daily basis
• Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
• Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
• Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Improved customer satisfaction by consistently delivering mail accurately and on time.
• Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
• Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
• Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
• Streamlined mail distribution processes by implementing effective organizational techniques for quicker sorting.
• Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.

• Handled high-volume customer interactions, between 50 to 60 calls a day, resolving concerns with professionalism and empathy
• Educated clients on policies and procedures, a skillset directly applicable to HR training and employee relations
• Maintained detailed records of client interactions, demonstrating a keen eye for compliance and documentation.