Summary
Overview
Work History
Education
Skills
Professional Summary
Additional Information
Timeline
Generic
Tanesha Jordan

Tanesha Jordan

Detroit

Summary

Experienced healthcare professional with over a decade of diverse experience in patient care, administrative support, and customer service. Recently certified in Medical Billing & Coding, equipped with strong communication, time management, and documentation skills for a remote insurance follow-up position. Transitioning seamlessly into the field of medical billing to leverage expertise in healthcare operations and enhance revenue cycle management processes.

Overview

11
11
years of professional experience

Work History

Certified Medication Aide /Senior Team Leader

Marycrest Manor
02.2018 - Current
  • Delivered exceptional customer service by addressing patient needs and responding to inquiries with empathy and accuracy.
  • Maintained organized and compliant medical records in electronic systems, ensuring confidentiality and accuracy.
  • Supported clinical teams with administrative tasks such as scheduling, documentation, and supply tracking.
  • Assisted with insurance verification, billing questions, and coordination of follow-up care.
  • Adapted quickly to new software systems and maintained clear communication with patients, families, and team members.

Activities Assistant

St Anne's Mead
02.2023 - 02.2024
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Documented preferences and helped develop relevant activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Transition Coordinator

Marycrest Manor
06.2018 - 07.2022
  • Asked appropriate open-ended questions to discover individual needs and requirements.
  • Researched and located appropriate services for patients with various disorders.
  • Educated individuals on available educational materials, videos, and online sites.
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
  • Provided extensive support to patients and helped with acclimation to new settings.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Certified Nursing Assistant

Botsford Commons Senior Community
08.2015 - 02.2018
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Certified Nursing Assistant

Cambridge South Healthcare Center
10.2014 - 08.2015
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

No Degree - Medical Billing & Coding

Ross Medical Education Center
Madison Heights, MI
01.2025

Skills

  • EPIC (familiarity through training)
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Strong Customer Service & Communication
  • Medical Terminology & HIPAA Compliance
  • Insurance Verification, Follow-Up & Appeals
  • Time Management & Administrative Support
  • Patient record reviews
  • Services oversight
  • Social perceptiveness
  • Enrichment program development
  • Logs management
  • Ingestion instruction

Professional Summary

  • 10+ years of experience in healthcare and patient services, with a strong focus on communication, organization, and compliance.
  • Adept at resolving patient inquiries, coordinating care, and providing administrative support across healthcare teams.
  • Proficient in claim review, insurance communication, and accurate documentation.
  • Familiar with HIPAA, ICD-10, CPT coding, billing guidelines, and EHR systems.
  • Skilled in managing multiple priorities with professionalism and attention to detail.

Additional Information

  • Open to Remote Opportunities
  • Strong work ethic and quick learner
  • Comfortable working independently or collaboratively in fast-paced environments

Timeline

Activities Assistant

St Anne's Mead
02.2023 - 02.2024

Transition Coordinator

Marycrest Manor
06.2018 - 07.2022

Certified Medication Aide /Senior Team Leader

Marycrest Manor
02.2018 - Current

Certified Nursing Assistant

Botsford Commons Senior Community
08.2015 - 02.2018

Certified Nursing Assistant

Cambridge South Healthcare Center
10.2014 - 08.2015

No Degree - Medical Billing & Coding

Ross Medical Education Center