Tanesha Moore-Crandle
Brooklyn,NY
Summary
With a proven track record at The Brooklyn Hospital Center, I excel in managing high call volumes and ensuring customer satisfaction through effective communication and empathy. My expertise in records management and problem-solving, coupled with a strong ability to maintain confidentiality, enhances team productivity and performance.
Overview
26
26
years of professional experience
Work History
Telephone Operator
The Brooklyn Hospital Center
05.2001 - 12.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
DSP
Anchor Health Home Care
08.1998 - 05.2001
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
High School Diploma -
BROOKLYN INTERNATIONAL HIGH SCHOOL
Brooklyn, NY05-1998
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Clerical support
- Flexible schedule
- Schedule coordination
- Empathy and patience
- Call routing
- Telephone reception
- Clear communication
- Records management
- Excellent phone demeanor
- Computer skills
- Client service
- Front desk management
- Greeting customers
- Follow-up skills
- Telecommunications
- Information assistance
- Strong memory
- Recordkeeping
- Emergency response
- Call follow-up
- Switchboard operation
- Communication channel monitoring
- Emergency call support
- Call transferring
- Call transfers
- Telephone etiquette
- Data entry
- Customer support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Written communication
- Quality assurance
Timeline
Telephone Operator
The Brooklyn Hospital Center
05.2001 - 12.2024
DSP
Anchor Health Home Care
08.1998 - 05.2001
High School Diploma -
BROOKLYN INTERNATIONAL HIGH SCHOOL
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