Tanesha Perkins
Birmingham,US
Summary
Customer service executive with exceptional problem-solving skills. Professional with exceptional customer service skills. A problem-solver with a friendly demeanor. Mentoring and coaching skills in a dynamic professional.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Home Helpers LLC
Birmingham, AL
08.2020 - 2023
- Assisted clients in daily living activities to promote independence and well-being.
- Supported mental health professionals in implementing individualized care plans.
- Monitored client progress and reported changes in behavior or condition to appropriate staff.
- Facilitated group therapy sessions to enhance social skills and emotional expression.
Health Care Assistant
Baptist Medical Center
Atlanta, GA
05.2015 - 01.2019
- Used [Software] to complete [Task], which resulted in [Result].
- Went through the paperwork and entered it into the computer system.
- In charge of quality communication, customer service, and product representation for each client.
- Assisted clients with insurance policy selection, ensuring comprehensive understanding of coverage options.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Processed claims accurately, maintaining detailed records and adhering to company protocols.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Assisted nursing staff with medical procedures to support patient care plans.
Education
Some college (No degree) - undefined
Miles College
Fairfield, ALSkills
- Care plan development
- Patient safety management
- Progress monitoring
- Data confidentiality
- Patient assessment
- Treatment Planning
Timeline
Patient Care Technician
Home Helpers LLC
08.2020 - 2023
Health Care Assistant
Baptist Medical Center
05.2015 - 01.2019
Some college (No degree) - undefined
Miles College