Tanesha Pitts
North Lauderdale,FL
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Optimize Medical
Coral Springs, FL
04.2024 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Lab Assistant
Multimed Specialty
Coral Springs, FL
02.2023 - 04.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from adult, geriatric, and special needs patients.
- Reviewed physician orders to ensure accuracy prior to initiating Holter monitors.
- Maintained equipment, supplies and inventory levels for the Holter laboratory.
- Educated patients on proper use of Holter monitors and related procedures.
- Conducted regular maintenance checks on all holter monitoring equipment.
- Prepared reports summarizing findings from holter monitoring tests.
- Compiled patient information into a database for review by physicians.
- Assisted in training new staff members on proper use of holter monitors and related procedures.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Provided excellent customer service while interacting with patients.
Medical Assistant/Phlebotomist
Gus Armankis MD
Tamarac, FL
09.2017 - 01.2023
- Facilitated direct patient care procedures and tasks such as screening for sick calls
- Support medical staff during emergency situations
- Conducted blood draws on adolescents and adults
- Monitor and record essential vital signs
- Ensure cleanliness of examination rooms
- Enhanced employee knowledge through focused training sessions
- Follow infection prevention procedures
- Promoted a positive atmosphere through clear and professional interaction with team members
Phlebotomist/Specimen Processor
Quest Diagnostics
Tamarac, FL
02.2020 - 03.2021
- Performs and Manages Phlebotomy (pediatric, adolescents, & adults)
- Specimen Handling & Processing
- Disinfecting Patient Service Center
- Data Entry
- Greeter
- Maintain Inventory & Supplies
- Training of Staff
- Continuously practice safety, and environmental and infection control procedures
- Communicate effectively while maintaining a positive attitude with other health care professional staff members
- Perform and document vitals (Biometric Screens)
- Drug Screenings (Urine & Blood)
Lab Supervisor/ Lead
Pediatric Associates
Plantation, FL
11.2006 - 07.2017
- Manages the day-to-day activities in laboratories including the testing performed
- Including analytical testing of blood and/or other human biological specimens - various pre and post analytical work processes
- Responsible for direct supervision of technical and support personnel
- (Approximately 18-25 employee's)
- Works with the Laboratory Leadership team in development, and implementation of new clinical/technical procedures
- Assures appropriate training and competence of staff
- Identifies problems and opportunities for performance improvement, waste elimination
- Resolves most questions and problems that arise
- Provides simple analyses of trends, drawing data from sources within and outside the department
- Provide the highest level of customer service; Continuously showing expertise on medical terminology, medical management, claims processing, and account maintenance
- Identify immediate needs for referrals, pharmacy issues, prior approval request, and enrollment discrepancies needing second level evaluation
- Assist with call overflow by intercepting calls and processing request in a timely manner, Demonstrating great quality metrics and customer service expertise
- Perform and document vitals (Biometric Screens)
- Performs and Manages Phlebotomy (pediatric, adolescents, & adults)
Education
Bachelor's Degree -
Strayer University
Fort Lauderdale, FL01.2020
Associates Degree -
Strayer University
Fort Lauderdale, FL01.2018
Medical Assistant -
Concorde Career Institute
Florida01.2002
Diploma -
South Plantation High School
Plantation, FL01.2000
Skills
- Well-organized and efficient; Skilled with computer systems and software
- Attention to details and task; Lab Work
- Computer proficiency; Microsoft office and typing 45 WPM
- Excellent communication; Verbal and written
- Exquisite knowledge of health care regulations
- Continuously demonstrate a high degree of professionalism
- Management/ CPR/ Record Keeping /Computer proficient/Account Maintenance / Account Documentation / Specimen
- Handling & Processing/Proper handling of irate customers/ Equipment
- Maintenance/Finger Sticks/ Heel sticks/Venipuncture/IQAP/CQAP/ Proficiency Testing / Performance
- Manager/ICD-9/ICD-10/HIV /Analyzer Calibration/Calibration Verification/New Lot Analysis / Phlebotomy/
- Pregnancy Test/ Urinalysis/ Rapid Strep/ Mononucleosis/Influenza/ Hem occult/ Glucose Cholesterol
Timeline
Medical Office Assistant
Optimize Medical
04.2024 - Current
Lab Assistant
Multimed Specialty
02.2023 - 04.2024
Phlebotomist/Specimen Processor
Quest Diagnostics
02.2020 - 03.2021
Medical Assistant/Phlebotomist
Gus Armankis MD
09.2017 - 01.2023
Lab Supervisor/ Lead
Pediatric Associates
11.2006 - 07.2017
Bachelor's Degree -
Strayer University
Associates Degree -
Strayer University
Medical Assistant -
Concorde Career Institute
Diploma -
South Plantation High School