Tanesha Reese

▪ Receive, analyze, process and file health information for completeness, timeliness and accuracy.
▪ Audit accuracy of electronic and manual entry, and facilitate resolution of any discrepancies.
▪ Process requests for release of information according to regulatory requirements.
▪ Notify physicians and appropriate parties of requests when applicable.
▪ Perform clerical/technical duties associated coding processes and procedures.

• Responded to inquiries from callers seeking information.
• Provided clerical support to staff by copying, faxing, and filing documents.
• Upheld strict confidentiality standards when handling sensitive patient or company information in both digital formats or hard-copy documents.
• Processed incoming and outgoing mail and packages according to established procedures.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Assist with maintaining scheduling system and/or manual records of staffing assignments and changes
• Work collaboratively with clinical unit leadership to facilitate staffing changes to mitigate adverse budgetary impact
• Assist with data collection for reporting on financial indicators and staffing related data
• Serve as resource to staff for questions related to clinical schedules
• Maintain files for Staffing office (reports, staffing sheets, agency bookings, agency staff credentials) and input data into electronic scheduling system of agency credentials
• Edit resource pool time in record and attendance system
• Proactively evaluate and report progress in terms of quality and performance metrics
• Respond timely to internal and external management communications
• Maintain current knowledge and expertise with both organization and client’s policies and procedures
• Reinforce and support agreed upon calibrations, decisions, and strategies
• Fulfill ad hoc request as assigned.
• Interviewed, hired, and mentored over 30 new personnel and oversaw all staffing operations.

• Managed 50-100 calls daily to address patient inquiries and scheduling appointments
• Documented insurance information, personal information, payment methods and other important patient information
• Updated patient files and appointment information accurately
• Communicated information and vital details to other medical care staff
• Contacted insurance companies regarding coverage, billing, and other issues
• Processed payments from patients and handling billing issues between patients and insurance companies
• Managed diverse types of paperwork and other clerical duties for all physician offices throughout Metro Detroit.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

• Reviewed contracts, commitments, tax statements, and other transaction documents
• Communicated and coordinated with lenders, agents, lawyers, and other parties involved in the escrow process
• Prepared closing statements and other closing documents
• Ensured all necessary documentation is obtained and accurate for closing
• Calculated and reconciled financial figures related to escrow transactions
• Managed post-closing client requests
• Provided exceptional customer service over the phone answering questions and resolving concerns for the customer.
• Examined and verified 100+ titles weekly.

• As a Technical Support Specialist provided technical support and customer service to ensure end users could accomplish business and education tasks by helping them resolve technical issues
• Maintained call and support metrics at required level for assigned area
• Escalated tasks due to need for higher level of technical ability or customer service skills required
• Utilized help request system to document work and customer interaction.
• Provided technical support to customers regarding part installation or troubleshooting advice as needed.
• Provided expert technical support to end-users, resolving issues and minimizing downtime.
• Provided technical support in both on-site and telephone consultations.

• Supported the business by ensuring inventory and orders were accurately audited, processed, assembled, efficiently packed, and shipped.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Assisted team members with tasks that require group effort.
• Completed tasks efficiently for timely project completion within set deadlines.
• Notified supervisors of defective equipment or material.
• Increased productivity with effective communication and collaboration among team members.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Performed quality checks on products and materials to identify any defects.