Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanesha Roberson

Breckenridge,TX

Summary

Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Card Holder Services

ACT Bank Of America
2020.04 - 2021.12
  • Maintained compliance with federal and state laws and company policies and procedures.
  • Communicated with customers on phone about accounts.
  • Developed and retained customer relationships through active listening and using defined processes to address customer needs.
  • Took ownership of mistakes and problems until issue resolved to customer's satisfaction.

Child Nutrition Worker

Everman Independent School District
2018.08 - 2019.05
  • Replenished supplies such as napkins and condiments
  • Inspected meals served for conformance to prescribed diets, palatability and appearance.
  • Created new recipes based on local, organic and sustainable food sources.
  • Performed height and weight measurements to obtain medical data needed to assess nutrition risk.

Traveling Nutritionist

Fort Worth ISD
2017.08 - 2018.05
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.

Customer Service Representative

Centralized Showing Service Inc.
2016.10 - 2017.02
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

Breckenridge High School
Breckenridge, Tx
05.2021

Cosmetology -

Cisco Junior College
Cisco, TX
09.2004

Skills

  • Safety Inspection
  • Measurement Taking Abilities
  • Production Monitoring
  • Equipment Maintenance and Repair
  • Quality Assurance
  • Equipment Monitoring
  • Troubleshooting Skills
  • Work Order Interpretation
  • Equipment Operation
  • Process Monitoring
  • Staff Training
  • Control Calibration
  • Machine Operation

Timeline

Card Holder Services

ACT Bank Of America
2020.04 - 2021.12

Child Nutrition Worker

Everman Independent School District
2018.08 - 2019.05

Traveling Nutritionist

Fort Worth ISD
2017.08 - 2018.05

Customer Service Representative

Centralized Showing Service Inc.
2016.10 - 2017.02

Breckenridge High School

Cosmetology -

Cisco Junior College
Tanesha Roberson