TANESHA ROBINSON
Houston
Summary
Resourceful and deployment-ready Independent Adjuster with 6+ years of combined experience in insurance claims, audits, and client servicing. Proficient in Xactimate and certified with State Farm and TWIA. Armed with full field equipment and nationwide availability. Adept at scoping property damage, managing catastrophe claims, and maintaining compliance. Recognized for precision, professionalism, and fast turnaround under pressure.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ILR CSR Associate
State Farm
Atlanta, CA
09.2015 - 07.2018
- Assisted clients with inquiries regarding policy details and coverage options, enhancing clarity.
- Processed customer requests efficiently using internal systems for seamless service delivery.
- Evaluated claims to determine coverage and eligibility for prompt processing.
- Resolved complex customer inquiries, enhancing overall client satisfaction through tailored solutions.
- Coordinated communication between clients and adjusters to facilitate timely resolution of claims.
- Monitored customer feedback and implemented improvements to enhance service quality proactively.
Catastrophe Field Adjuster
Allstate Corp
Houston, TX
03.2025 - 03.2026
- Assessed and investigated catastrophe claims to determine coverage eligibility and validity.
- Collaborated with cross-functional teams to expedite claim processing during peak events.
- Documented claim findings meticulously in compliance with regulatory standards and internal policies.
- Evaluated property damage and assessed claims to determine accurate settlement amounts.
- Conducted thorough inspections of properties, documenting findings for clear reporting.
- Collaborated with contractors and service providers to facilitate timely repairs and services.
- Roof Assessment
- Xactimate
Insurance Benefits Specialist
BCBSRI
Houston, TX
12.2021 - 09.2024
- Oversaw management of $2M in complex insurance claims across 5 healthcare plans, ensuring timely benefits distribution.
- Achieved 100% compliance with policy guidelines and government standards, enhancing operational efficiency.
- Diligently resolved 95% of high-volume escalated service issues, boosting client satisfaction ratings by 30%.
- Streamlined the processing of over 100 medical authorizations monthly for surgeries and specialty treatments.
- Addressed over 200 inquiries from plan participants regarding health benefits, improving satisfaction ratings by 15%.
- Processed and verified complex health insurance claims with 98% accuracy.
- Empowered 100+ plan participants by clarifying their options in clear, easy-to-understand terms, enhancing their decision-making confidence.
Audit Manager
TCC
Alpharetta, GA
02.2018 - 12.2020
- Performed comprehensive audits for WOTC tax credit validations, enhancing compliance and identifying $50,000 in savings.
- Identified and resolved 25% of inconsistencies in large data sets, boosting reporting accuracy by 15%.
- Produced detailed reports that enhanced executive decision-making, reducing risks by 20%.
- Spearheaded billing and collections initiatives, improving client payment rates by 30% on overdue invoices.
- Developed and mentored a high-performing team, leading to a 20% increase in client satisfaction scores over six months.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
Education
Associate of Business Administration - Business Administration
Denmark Technical College
Denmark, SC01-2016
Skills
- Xactimate Estimating Software
- Claims Processing & Resolution
- Residential Damage Estimation
- Customer service
- Data entry
- Catastrophe (CAT) Claims Knowledge
- Customer Communication & Dispute Resolution
- Microsoft Office Suite CRM Insurance Platforms
- Data Accuracy & Audit Compliance
- FNOL & Claim Investigation
Certification
- Xactimate Certified (2025)
- Texas All-Lines Adjuster License
- Xactimate Level I Certification
- State Farm Certification
- TWIA Certification
DEPLOYMENT READINESS
- Deployment tools
- Available for Immediate CAT & Daily Claim Deployments
- Equipped: Ladder, Measuring Tools, Digital Camera, Laptop with Xactimate
- Reliable Transportation & Valid Driver's License
- Comfortable with remote & On-Site Inspections
Timeline
Catastrophe Field Adjuster
Allstate Corp
03.2025 - 03.2026
Insurance Benefits Specialist
BCBSRI
12.2021 - 09.2024
Audit Manager
TCC
02.2018 - 12.2020
ILR CSR Associate
State Farm
09.2015 - 07.2018
Associate of Business Administration - Business Administration
Denmark Technical College