Tanesha Samuel
Management
Coral Gables,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Team Manager
Panera Bread
Miami, FL
11.2015 - 09.2023
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established and maintained performance, quality and service standards for professional customer care.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - General Studies
Coral Gables Senior High School
Coral Gables, FL06.1995
Skills
Task Prioritization
Workforce Planning
Preventive Maintenance
Lead Generation
Computer Skills
Positive Attitude
Employee Coaching and Mentoring
Reliability
Customer Relationship Management
Multitasking Abilities
Time Management
Staff Training
Timeline
Team Manager
Panera Bread
11.2015 - 09.2023
Diploma - General Studies
Coral Gables Senior High School