Tanesha Samuel
Management
Coral Gables,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Team Manager
Panera Bread
Miami, FL
11.2015 - 09.2023
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established and maintained performance, quality and service standards for professional customer care.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - General Studies
Coral Gables Senior High School
Coral Gables, FL06.1995
Skills
Task Prioritization
undefinedTimeline
Team Manager
Panera Bread
11.2015 - 09.2023
Diploma - General Studies
Coral Gables Senior High School
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