Tanesha Sangster
Milwaukee
Summary
Transitioning from legal support environment, bringing strong analytical and research skills. Effective in managing complex information and maintaining accurate records. Seeking to apply these transferrable skills in new field to contribute to organizational success.
Professional with experience in healthcare, prepared for this role. Strong ability to adapt to changing needs and collaborate effectively with teams. Skilled in patient care, medical terminology, and basic clinical procedures. Reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks.
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
27
27
years of professional experience
Work History
Mission Operation Support Specialist
Department of Justice, Drug Enforcement Agency
04.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Investigative Assistant
Drug Enforcement Agency
06.2022 - 04.2024
- Performing a wide range of administrative support functions to the Outlying Office (OO) and Division, related to GSU and FPU level BOS activities involving administrative, human resource liaison, fleet management, personal property (accountable and non-accountable) management, security (personnel, physical, and information/communication), inspections/internal control, logistics, TFO management, Imprest, and records management.
- Administering a variety of disparate tasks/programs in direct support of the law
enforcement mission of the DO. - Providing administrative and operational functions in support of an office related to activities involving administrative, human resource liaison, personal property management, and personnel or physical security;
- Conducting complex and unique law enforcement searches and queries.;
- Gathering and analyzing data to identify inaccuracies.
- Providing authoritative guidance to an organization on administrative matters.
- Supported investigative team members, ensuring timely completion of tasks and accurate documentation.
- Maintained confidentiality of sensitive information to uphold the integrity of ongoing investigations.
- Conducted background checks to gather valuable information, aiding in case progression.
Veterans Service Representative
Veterans Benefits Administration
03.2019 - 06.2022
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Educated community groups about veteran benefits, resources and services available through the VA to increase awareness of program offerings.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
Travel Clerk
Department of Veterans Affairs
04.2016 - 06.2018
- Trained new hires on company procedures and software, fostering a supportive team environment.
- Streamlined reservation processes for improved accuracy and reduced booking errors.
- Coordinated complex multi-destination trips with attention to detail, resulting in seamless travel experiences for clients.
- Organized group travel events that fostered social connections among participants and promoted destination exploration.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Health Technician
Department of Veterans Affairs
11.2010 - 03.2016
- Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Cared for patients by providing personal assistance and ambulation.
- Reduced risks of cross-contamination by rigorously adhering to sterilization procedures for medical instruments.
- Enhanced patient care by accurately collecting and analyzing health data.
- Provided support in emergency situations, ensuring timely and effective patient care.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Supported physicians inpatient consultations, effectively communicating relevant medical information.
- Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
- Performed a variety of basic patient care activities under the direction of a registered nurse which may include, but are not limited to, performing designated respiratory procedures; maintenance locomotion; maintenance functional activities; dressing changes; performing ECG's; maintain enteral tubes; suctioning; blood glucose monitoring; assisting with postmortem care; etc. May perform phlebotomy, initiation of peripheral IV lines and urinary catheterization.
- Enhanced patient satisfaction with compassionate communication and attentive care during procedures.
Healthcare Assistant
Roper St. Francis Hospital
12.2008 - 11.2010
- Observed and documented patient status and reported patient complaints to the case manager
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Completed and submitted clinical documentation in accordance with agency guidelines
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Informed patients and their families about community resources that support patient personalized health goals
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
Student Nurse
Karmanos Cancer Institute
12.2006 - 12.2008
- Formulated health practice goals and objectives that were in compliance with state and local healthcare agencies
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
Medical Support Assistant
Department of Veterans Affairs
12.2004 - 11.2006
- Skilled in scheduling and coordinating work and integrating planning efforts within the Radiation Oncology department
- Scheduled patient appointments
- Received and greeted patients and visitors, also answered calls
- Ordered labs and other test ordered by the Physician for patients seen in the clinic
- Maintained electronic and hard copies of patient records in accordance with administrative policy
- Drafted weekly patient appointment schedules to increase time management and appointment accuracy by90% throughout the clinic
- Demonstrated skill in use of office automation software in addition to proficiency in Microsoft Office suite, used computer database systems to maintain specific and unique information and complex tracking of individual items of written correspondence
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Information Technician
US NAVY
04.1998 - 11.2004
- Managed cross-functional teams for complex technology projects, ensuring timely delivery within budget constraints.
- Developed comprehensive user guides empowering staff sufficiency.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Improved network efficiency by implementing upgraded hardware and software solutions.
- Upgraded legacy software systems to modern platforms, improving performance and reducing support costs.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Established IT policies and procedures to ensure consistency in service delivery standards across the organization.
Education
Post Baccalaureate Certificate - Paralegal Studies
Milwaukee Area Technical College
Milwaukee, WI01.2021
Bachelor's degree - Health Science
Medical University of South Carolina
Charleston, SC08.2010
Associate of Science -
Oakland Community College
Bloomfield Hills, MI12-2005
Skills
- Support services
- Technical assistance
- Technical troubleshooting
- Network troubleshooting
- Data analysis
- Customer service expert
- Customer communication and empathy
- Data entry
- Issue resolution
Additional Information
- Volunteer: Diversity Committee Representative.
- Detroit Federal Executive Board Award Recipient for the2017 recognition of exemplary public service award for the Detroit VAMC.
Timeline
Mission Operation Support Specialist
Department of Justice, Drug Enforcement Agency
04.2024 - Current
Investigative Assistant
Drug Enforcement Agency
06.2022 - 04.2024
Veterans Service Representative
Veterans Benefits Administration
03.2019 - 06.2022
Travel Clerk
Department of Veterans Affairs
04.2016 - 06.2018
Health Technician
Department of Veterans Affairs
11.2010 - 03.2016
Healthcare Assistant
Roper St. Francis Hospital
12.2008 - 11.2010
Student Nurse
Karmanos Cancer Institute
12.2006 - 12.2008
Medical Support Assistant
Department of Veterans Affairs
12.2004 - 11.2006
Information Technician
US NAVY
04.1998 - 11.2004
Bachelor's degree - Health Science
Medical University of South Carolina
Post Baccalaureate Certificate - Paralegal Studies
Milwaukee Area Technical College
Associate of Science -
Oakland Community College
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