Tanesha Skaggs
Huntington
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
InteLogix
05.2024 - Current
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained accurate records of transactions and reconciled discrepancies.
- Provided customers with comprehensive explanations of their rights concerning fraudulent charges or unauthorized transactions.
- Issued new, lost, stolen, or damaged cards for customers.
Customer Support Advocate
ACT
11.2024 - 04.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Identifying and resolving customer issues efficiently and accurately.
- Ensuring customers feel their concerns are addressed and their needs are met.
- Followed established protocols and metrics for customer interactions.
- Using relevant software and systems to manage customer inquiries and resolve issues.
Account Manager
AT&T/DirecTV
03.2015 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Direct Support Professional
ResCare Residential Services
12.2015 - 07.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Greenbrier East High School
Lewisburg06-2012
Skills
- Strong Communication Skills
- Problem-Solving Skills
- Customer Service Orientation
- Computer Proficiency
- Multiline Phone Systems
- Customer Relationship Building
Timeline
Customer Support Advocate
ACT
11.2024 - 04.2025
Customer Support Representative
InteLogix
05.2024 - Current
Direct Support Professional
ResCare Residential Services
12.2015 - 07.2021
Account Manager
AT&T/DirecTV
03.2015 - 12.2023
High School Diploma -
Greenbrier East High School
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