Tanesha Wade-Fisher
Summary
Proven track record in enhancing customer loyalty and streamlining recruitment processes, notably at Teleperformance USA. Expert in conflict resolution and critical thinking, achieving significant improvements in team performance and customer satisfaction. Skilled in Microsoft Outlook and active listening, consistently exceeding targets through innovative strategies and a focus on achievements.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Delta-Remote
01.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Talent Acquisition Specialist
Teleperformance USA
07.2021 - 01.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
Disability Claims Specialist
Cigna
12.2020 - 02.2021
- Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
- Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained confidentiality of patient finances, records, and health statuses.
Sales Representative
VXI
03.2018 - 03.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Arts - Business Administration And Management
DeVry University
02-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
Timeline
Customer Service Representative
Delta-Remote
01.2022 - 09.2023
Talent Acquisition Specialist
Teleperformance USA
07.2021 - 01.2022
Disability Claims Specialist
Cigna
12.2020 - 02.2021
Sales Representative
VXI
03.2018 - 03.2020
Bachelor of Arts - Business Administration And Management
DeVry University
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