Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanesha Walker

Chicago,IL

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

21
21
years of professional experience

Work History

ERSEA Team Member

Carole Robertson Center
08.2019 - Current
  • Provides administrative support to ensure efficient office operations. Maintains physical and digital filing systems. Answers phone calls and directs callers to appropriate personnel, schedules appointments.
  • Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
  • Develop agency recordkeeping and reporting procedures for ERSEA and provide technical assistance to delegate agencies in implementation of these procedures. Also support delegate and partners staff in developing individualized policies and procedures when needed.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Developed effective improvement plans in alignment with goals and specifications.

Family Resource Specialist

Illinois Action For Children
01.2005 - 12.2018
  • Developed and implemented individualized plans for families, resulting in improved overall wellbeing.
  • Promoted positive parenting practices by modeling effective communication strategies during interactions with clients.
  • Connected families with community resources, strengthening their support networks and access to essential services.
  • Enhanced family support by assessing needs and providing appropriate resources.
  • Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
  • Trained new staff members on agency policies and procedures, promoting consistent service delivery across team members' workloads.
  • Maintained detailed case files, ensuring accurate documentation of services provided and progress made.

Customer Assistant

Chicago Transit Authority, CTA
05.2003 - 08.2004
  • Maintained amiable relations with customers, effectively assisted customers in emergency situations.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Maintained knowledge to assist with making minor operational adjustments to rail cars and assist the train operator as needed.
  • Inspected fare, transit cards and ID cards for validity and report invalid materials.
  • Performed daily inspections of station equipment and its proper , eg customer call buttons, PA system, escalators and all related equipment.

Education

Some College (No Degree) - Business Communications

Quincy University
Quincy, IL

Skills

  • Microsoft Office,Excel, Word , Powerpoint , Outlook
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Collaboration and Teamwork

Timeline

ERSEA Team Member

Carole Robertson Center
08.2019 - Current

Family Resource Specialist

Illinois Action For Children
01.2005 - 12.2018

Customer Assistant

Chicago Transit Authority, CTA
05.2003 - 08.2004

Some College (No Degree) - Business Communications

Quincy University
Tanesha Walker