Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
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Tanesha Wright

New York,NY

Summary

Results-driven professional with experience in overseeing multi-unit retail operations, driving financial success, and building high-performing teams. Proven ability to analyze metrics, problem solve and implement strategy that optimizes the P&L to achieve profitability targets. Adept at leading leaders, fostering inclusive culture, and developing talent through coaching and mentorship.

Overview

15
15
years of professional experience

Work History

Operations Manager

Starbucks
Greater New York City Area
01.2023 - Current
  • Spearheaded development of a high-performing team of managers and hourly staff with an emphasis on collaboration and continuous improvement
  • Enriched the customer experience by leveraging an ongoing cycle of business analysis, prioritizing and planning and strategy implementation
  • Role modeled behaviors that align with and rose above company value expectations, while supporting others in growing their emotional intelligence to perform similarly
  • Collaborated with peers and directed subordinates to set in place operational efficiencies that deliver positive experiences for customers and profitability for the business
  • Generated insights amongst team members to identify root cause issues, develop capabilities and empower leaders to operate with aligned autonomy
  • Developed a skilled and motivated team through strategic staffing decisions, reflected in hiring, training, and performance management strategies that aligned staff capabilities with business objectives

Store Manager

Starbucks
Greater New York City Area
01.2017 - 01.2023
  • Directed store operations to surpass company financial targets by analyzing metrics, identify trends, address challenges and developed strategic action plans to increase profitability and close gaps
  • Ensured operational efficiency through effective staff deployment and daily management, resulting in improved store performance
  • Built collaborative and high-performing team culture by providing coaching, feedback, and growth opportunities for partners
  • Cultivated high-performing, inclusive team culture where partners thrived, felt inspired, and were committed to excellence, advancing sustained growth and collaboration
  • Removed barriers to growth by strategically aligning partners with top priorities and creating action plans to meet and exceed established goals
  • Strengthened team capabilities through coaching and mentorship, assuring all operational standards were met
  • Led through core company values, fostering strong communication and collaboration to support effective teamwork and deployment processes

Shift Supervisor

Starbucks
Greater New York City Area
01.2010 - 01.2017
  • Led team members in delivering exceptional customer service while maintaining high standards of product quality and store outlook
  • Oversaw daily store operations, including cash handling, inventory management, and stock replenishment, to support efficient workflow
  • Managed shift schedules and delegated tasks to optimize staff productivity during peak hours
  • Boosted productivity and sales through proactive deployment and implementation of new workflow processes and promotional strategies improving overall store efficiency and customer experience
  • Trained and mentored new employees, nurturing positive work environment and promoting professional growth

Education

MBA - Human Resources

Long Island University

B.Sc. - Business Administration & Marketing

University at Buffalo School of Management, The State University of New York

Skills

  • General Management
  • Team Leadership
  • Hospitality
  • Strategic Planning
  • Talent Development
  • Cross-Functional Collaboration
  • Business Analysis

Affiliations

  • Black Partner Network, New York Metro Chapter, Board Member-Communication Lead
  • Community Champion, New York Metro Chapter- Siren Retail
  • ADP- Accelerated Development Program, Class of 2022-2023

Websites

Timeline

Operations Manager

Starbucks
01.2023 - Current

Store Manager

Starbucks
01.2017 - 01.2023

Shift Supervisor

Starbucks
01.2010 - 01.2017

MBA - Human Resources

Long Island University

B.Sc. - Business Administration & Marketing

University at Buffalo School of Management, The State University of New York

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Tanesha Wright