TANESHA SMITH
BATH
Summary
- Diligent Case Manager with background in clinical case management and history of guiding clients through complex healthcare systems. Proven track record of coordinating care plans and successfully collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and crisis intervention.
- Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
NFI North Inc.
10.2023 - Current
- Implemented evidence-based practices to improve client outcomes and ensure compliance with regulations.
- Facilitated communication between clients, families, and healthcare providers to optimize care coordination efforts.
- Advocated for clients' access to services, resources, and community supports to foster independence and recovery.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Provided crisis intervention and risk assessments.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated patient discharge planning and follow-up Aftercare for a minimum of 6 months after discharge.
- Participated in clinical supervision to maintain professional development.
- Scheduled and accompanied clients to medical appointments.
- Administered medication as directed by physician.
Substitute Teacher
RSU 1 - Dike Newell Elementary School
11.2022 - Current
- Provided individualized support to students, promoting academic success and confidence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Helped support bus duty
- Provided support to special education students within the Honeycomb and Hive classrooms
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Managed classroom behavior effectively, fostering a positive learning environment.
Direct Care Counselor
NFI North Inc.
07.2019 - 10.2023
- Providing support services in a milieu and individual setting by supervising the daily activities of participants, providing ongoing support, guidance, and role modeling
- Facilitating participant improvement in the areas of personal responsibility, social skills, medication monitoring and administration, community living skills and positive behavior
- Working with individuals with customized treatment plans
- Working with the Normative approach
- Trained in implementing a trauma-informed model
- Trained to implement a crisis intervention approach to deescalate youth that are in crisis
- Assisted clients with daily living need’s to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments, and shopping trips
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing
- Administered medication as directed by physician
- Scheduled and accompanied clients to medical appointments
- Helped clients manage money, pay bills and shop for groceries or personal items
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Implemented behavioral interventions, enhancing coping strategies and fostering positive client interactions.
- Provided individualized support to clients, ensuring adherence to care plans and promoting personal growth.
Customer Service
Dunkin Donuts
04.2016 - 07.2019
- Money handling
- Organizing Product
- Customer service
- Safe food handling
- Provided backup to front end to step in to assist with various tasks whenever employee was absent or at lunch
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained newly hired employees on routine tasks and customer service.
- Delivered exceptional customer service and supported positive brand experience.
- Provided excellent customer service for positive experiences and returning patrons.
Direct health worker
The Northen Lighthouse
04.2017 - 08.2017
- Working with clients in section 23 (behavioral therapy) using Applied Behavioral Analysis (ABA)
- Worked with individuals diagnosed with autism spectrum disorder
- Within the Applied Behavioral Analysis intervention, creatively implemented therapeutic techniques to help develop positive reinforcements
- Determined customized treatment plans through identified needs
- Utilized a person-centered approach to work on behavioral and life skills in hopes of making children more independent
- Trained in implementing a trauma-informed, and family-driven approach to treatment
- Implemented a strength-based approach to working with families in order to recognize strengths within the family structure
- Completed necessary reports and documentation on time and to specifications.
Education
Master of Science - Clinical Mental Health Counseling
New England College
Henniker, NH12-2026
Bachelor of Science - Psychology
University of Maine Presque Isle
Presque Isle, ME07-2019
Associate of Applied Science - Mental Health Counseling
Kennebec Valley Community College
Fairfield, ME01.2015
Skills
- Injury Support
- Facilitating and organizing daily groups and activity's
- Providing support services in a milieu and individual setting by supervising the daily activities of participants, providing ongoing support, guidance, and role modeling
- Facilitating participant improvement in the areas of personal responsibility, social skills, medication monitoring and administration, community living skills and positive behavior
- Compassionate Client Care
- Working with individuals with customized treatment plans
- Working with the Normative approach
- Trained in implementing a trauma-informed model
- Trained to implement a crisis intervention approach to deescalate youth that are in crisis
- Meal Planning and Preparation
- Teamwork and cooperation
- Confidentiality and privacy
- Behavioral health interventions
- Clinical documentation
- Word Processing
- Community Integration
- Client relationship building and management
- Scheduling management
- Meeting coordination
- Document management
- Suicide risk assessment
- Mental health counseling
Accomplishments
- 2019 Empowerment Award Winner - NFI North
- 2021 - Guest Keynote Speaker at NFI North Empowerment Awards
Certification
- First Aid and CPR Certification
- Certified Residential Medication Aid (CRMA)
- SAFE certified - Using restrictive practices only as a last resort
- Maine Behavioral Health Professional Certification (BHP)
Timeline
Clinical Case Manager
NFI North Inc.
10.2023 - Current
Substitute Teacher
RSU 1 - Dike Newell Elementary School
11.2022 - Current
Direct Care Counselor
NFI North Inc.
07.2019 - 10.2023
Direct health worker
The Northen Lighthouse
04.2017 - 08.2017
Customer Service
Dunkin Donuts
04.2016 - 07.2019
Master of Science - Clinical Mental Health Counseling
New England College
Bachelor of Science - Psychology
University of Maine Presque Isle
Associate of Applied Science - Mental Health Counseling
Kennebec Valley Community College