TANESHA Y. ARMSTRONG

Leadership

• Provides direction and leadership to Banking Center employees to maximize productivity by ensuring and implementing company standard behaviors and incorporating "Quality" with every interaction.
  Coordinates "Growth strategies/meetings which contributes to growth, retaining, and attracting new clients.
  Provides on spot coaching with positive feedback. Scheduled dedicated time with each employee to engage, inspect, and enhance employees business process.
• Increased employee productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes training initiatives, scheduling, time and attendance, and payroll.

Operations

• Accountable for compliance with Federal, State, and Local Laws and Regulations as well as company policies and procedures
• Inspect operations training for new hires.
  Reviews signature cards for consumer and business accounts to ensure proper documentation/CIP information is correctly input. Inspect weekly and quarterly Operations Activities.

Assistant Banking Center Operations Manager II, Comerica Bank – Houston, TX

• Worked with support teams to resolve issues with product, service or accounting areas.
• Maintained project quality with hands-on management style.
• Provided staff with support and training to achieve top client satisfaction.
• Created effective organizational systems for reports, agendas, contracts and records.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk
  analysis to implement corrective actions.
• Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
• Increased operational efficiency by leading staff development and business planning.
• Assisted with complex transactions using overrides and functions requiring additional authorization levels.
• Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
• Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and
  performance.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Assessed clients' financial situations in order to develop strategic financial planning solutions.
  Improved sales techniques and branch productivity.
  Build and maintain relationships with both new and returning customers.
• Conducted in-depth financial reviews for business/consumer clients in order to make best recommendation for product needed.
• Collaborated closely with management to develop sales strategies that would boost branch production and customer service. Served as a Personal Banker Mentor for incoming employees.

• Processed a wide variety customer financial transactions.
• Prepare work schedule, assist with bank balancing, staff meeting, customer care and concerns.
• Accountable for achievement of individual production goals.
• Promoted products or services to each customer to consistently meet sales targets.
  Served as Mentor for branches.