Taneshia Becote
Lyndhurst ,OH
Summary
Results-driven subrogation claims representative with over 3 years of experience in insurance recovery and complex negotiations. Skilled in analyzing intricate claim files, determining liability, and securing reimbursements—consistently achieving recovery rates 10% above team standards. Known for persuasive communication and strategic negotiation skills that lead to favorable settlements. Committed to accuracy, regulatory compliance, and delivering exceptional customer service while streamlining recovery processes
Overview
21
21
years of professional experience
1
1
Certification
Work History
SUBROGATION CLAIMS REPRESENTATIVE
Sedgwick Claims Management Services Inc.
Seven Hills, OH
10.2021 - Current
- Initiated arbitration proceedings on stagnant claims to expedite resolution.
- Evaluated claims for suite-level management and processing efficiency.
- Utilized database systems to accurately track and update claim progress.
- Negotiated settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Researched subrogation claims processes to enhance recovery strategies.
- Trained new hires on procedures and best practices for Subrogation Claims Representatives.
- Assessed claim details and police reports to establish liability and pursue the correct party.
- Cross-referenced data to ensure comprehensive claim evaluations.
FNOL CLAIMS REPRESENTATIVE
Progressive Insurance
Mayfield Village, OH
10.2014 - 10.2021
- Initiated and processed new insurance claims.
- Diffuse highly emotional and stressful situations for customers.
- Gather information on existing claims, and direct customers to the appropriate party.
- Perform coverage analysis on qualifying claims.
- Arranged transport of damaged vehicles to authorized repair shops.
- Facilitated rental reservations using ERAC systems for efficient customer service.
CUSTOMER SERVICE MANAGER
Walmart Inc.
Mayfield Heights, OH
11.2004 - 09.2014
- Managed conflict resolution processes, ensuring positive outcomes for customers and associates.
- Trained and mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures, company-wide.
- Evaluated employee performance, and conveyed constructive feedback to improve skills.
- Monitored staffing and shift changes to uphold successful operations and maximize business success.
Education
High School Diploma -
Max S. Hayes
Cleveland, OH06-2002
Skills
- Claims handling
- Organizational skills
- Analytical skills
- Negotiation skills
- Oral and written communication
- Arbitration expertise
- PC proficiency
- Team collaboration
Certification
- Certificate of completion for the Claims Progression Program WC
Accomplishments
- Top 3 Recovery Representative.
- Recovered over $1 million dollars on serval months.
- Implemented new process changes for different departments.
Timeline
SUBROGATION CLAIMS REPRESENTATIVE
Sedgwick Claims Management Services Inc.
10.2021 - Current
FNOL CLAIMS REPRESENTATIVE
Progressive Insurance
10.2014 - 10.2021
CUSTOMER SERVICE MANAGER
Walmart Inc.
11.2004 - 09.2014
High School Diploma -
Max S. Hayes
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