Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Taneshia Becote

Lyndhurst ,OH

Summary

Results-driven subrogation claims representative with over 3 years of experience in insurance recovery and complex negotiations. Skilled in analyzing intricate claim files, determining liability, and securing reimbursements—consistently achieving recovery rates 10% above team standards. Known for persuasive communication and strategic negotiation skills that lead to favorable settlements. Committed to accuracy, regulatory compliance, and delivering exceptional customer service while streamlining recovery processes

Overview

21
21
years of professional experience
1
1
Certification

Work History

SUBROGATION CLAIMS REPRESENTATIVE

Sedgwick Claims Management Services Inc.
Seven Hills, OH
10.2021 - Current
  • Initiated arbitration proceedings on stagnant claims to expedite resolution.
  • Evaluated claims for suite-level management and processing efficiency.
  • Utilized database systems to accurately track and update claim progress.
  • Negotiated settlements with adverse parties, reducing litigation costs and maximizing recoveries.
  • Researched subrogation claims processes to enhance recovery strategies.
  • Trained new hires on procedures and best practices for Subrogation Claims Representatives.
  • Assessed claim details and police reports to establish liability and pursue the correct party.
  • Cross-referenced data to ensure comprehensive claim evaluations.

FNOL CLAIMS REPRESENTATIVE

Progressive Insurance
Mayfield Village, OH
10.2014 - 10.2021
  • Initiated and processed new insurance claims.
  • Diffuse highly emotional and stressful situations for customers.
  • Gather information on existing claims, and direct customers to the appropriate party.
  • Perform coverage analysis on qualifying claims.
  • Arranged transport of damaged vehicles to authorized repair shops.
  • Facilitated rental reservations using ERAC systems for efficient customer service.

CUSTOMER SERVICE MANAGER

Walmart Inc.
Mayfield Heights, OH
11.2004 - 09.2014
  • Managed conflict resolution processes, ensuring positive outcomes for customers and associates.
  • Trained and mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures, company-wide.
  • Evaluated employee performance, and conveyed constructive feedback to improve skills.
  • Monitored staffing and shift changes to uphold successful operations and maximize business success.

Education

High School Diploma -

Max S. Hayes
Cleveland, OH
06-2002

Skills

  • Claims handling
  • Organizational skills
  • Analytical skills
  • Negotiation skills
  • Oral and written communication
  • Arbitration expertise
  • PC proficiency
  • Team collaboration

Certification

  • Certificate of completion for the Claims Progression Program WC

Accomplishments

  • Top 3 Recovery Representative.
  • Recovered over $1 million dollars on serval months.
  • Implemented new process changes for different departments.

Timeline

SUBROGATION CLAIMS REPRESENTATIVE

Sedgwick Claims Management Services Inc.
10.2021 - Current

FNOL CLAIMS REPRESENTATIVE

Progressive Insurance
10.2014 - 10.2021

CUSTOMER SERVICE MANAGER

Walmart Inc.
11.2004 - 09.2014

High School Diploma -

Max S. Hayes