Taneshia Brown
1171 Evelyn Ln Unit C Sacramento,CA
Summary
A passionate and experienced professional dedicated to promoting lasting customer satisfaction by delivering quality service and support. Very proficient in customer service best practices with the ability to perform multiple tasks with limited supervision. Trustworthy, energetic, with strong communication, and computer skills.
Overview
20
20
years of professional experience
Work History
Postal Service Supervisor
United States Postal Service, USPS
03.2016 - Current
- Assist with training and development of team members.
- Handle customer complaints and inquiries.
- Monitor team's performance and give feedback when necessary.
- Update job knowledge by attending workshops, training sessions and educational opportunities.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Provide primary customer support to internal and external customers.
- maintain a cleanly work area and follow all safety guidelines accordingly.
Team Lead Sales Associate
Target
07.2006 - 03.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- maintained clean store and work area daily.
Office Assistant Intern
Neighborhood Services Organization
02.2013 - 07.2013
- Completed clerical tasks such as filing, copying, faxing, scanning documents and distributing mail.
- Developed correspondence letters, memos, and emails.
- Designed and printed name tags, sign-in sheets and handouts for meetings.
- Input information into customer relationship management software and pulled reports for use in marketing.
- Recorded customer complaints.
- multi-tasked daily, answered phones, scheduled appointments and provided customer solutions.
- Front desk customer service.
- managed & organized customer reports.
- use computers daily excel, microsoft & adobe.
Medical Assistant
Molina Medical Center
01.2004 - 02.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- managed over 50 calls daily and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake in clinic and hospital environment.
- Completed EKG's and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Education
Bachelor of Science - Registered Nurse
Consumnes River College
Sacramento, CA05.2025
Associate of Science - Criminal Justice
Heald College
Sacramento, CA05.2013
Associate of Arts - Medical Assisting
High Tech Institute
Sacramento, CA01.2004
Skills
- Outstanding Prioritization Skills
- Project Management
- Time Management
- Leading Crews
- Outstanding Customer Loyalty
- Supervisor Collaboration
- Excellent problem solving skills
- Ability to lift at least 70 pounds
- Great knowledge of safety
- Attention to detail
Timeline
Postal Service Supervisor
United States Postal Service, USPS
03.2016 - Current
Office Assistant Intern
Neighborhood Services Organization
02.2013 - 07.2013
Team Lead Sales Associate
Target
07.2006 - 03.2016
Medical Assistant
Molina Medical Center
01.2004 - 02.2006
Bachelor of Science - Registered Nurse
Consumnes River College
Associate of Science - Criminal Justice
Heald College
Associate of Arts - Medical Assisting
High Tech Institute
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