Taneshia Coleman
423 William Rountree Rd Swainsboro,GA
Summary
Dynamic Store Manager with extensive experience at TitleMax, recognized for enhancing customer satisfaction through exceptional service and effective team leadership. Proven track record in inventory management and loss prevention, achieving significant sales growth by implementing innovative merchandising strategies. Adept at training and mentoring staff to foster a collaborative and high-performing work environment.
Overview
11
11
years of professional experience
Work History
Store Manager
TitleMax
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Owner
Peaches and Cream Shapewear
12.2019 - 01.2025
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Increased sales by Number% with special displays and promotions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
Hardee's Restaurant
01.2014 - 10.2022
- Reduced transaction errors through consistent daily cash drawer balancing.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store aesthetics, contributing to higher sales.
- Rotated merchandise and displays to feature new products and promotions.
- Supported Store Manager in reviewing sales data to spot patterns.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Family Dollar
04.2020 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led team in dynamic atmosphere by implementing effective communication strategies and providing positive reinforcement.
- Elevated staff product knowledge to boost customer contentment.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Increased profits with creative merchandising techniques and optimized store arrangements.
- Facilitated growth by regularly assessing staff performance and suggesting development areas.
- Authorized scheduled compensation submissions for team.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Associate Of Applied Business - Business Administration And Management
Georgia Southern University
Statesboro, GAAssiocates - Early Childhood Care And Education
Swainsboro Technical College
Swainsboro, GAVocational - High School Diploma
Swainsboro Highschool
Swainsboro, GA05.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- POS systems
- Recruitment and hiring
- Inventory control
- Employee training
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Order management
- Strategic thinker
- Team development
- Retail sales techniques
- Payroll management
- Customer response
- Sales professional
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Sales coaching
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
Timeline
Store Manager
TitleMax
11.2024 - Current
Store Manager
Family Dollar
04.2020 - 03.2022
Store Owner
Peaches and Cream Shapewear
12.2019 - 01.2025
Assistant Store Manager
Hardee's Restaurant
01.2014 - 10.2022
Associate Of Applied Business - Business Administration And Management
Georgia Southern University
Assiocates - Early Childhood Care And Education
Swainsboro Technical College
Vocational - High School Diploma
Swainsboro Highschool
Similar Profiles
Mercedes MooreMercedes Moore
Store Manager at TitleMaxStore Manager at TitleMax
Justin WaltonJustin Walton
General Manager at TitleMaxGeneral Manager at TitleMax
Dauntae GordonDauntae Gordon
Store Manager at TitleMaxStore Manager at TitleMax