Taneshia Jones
Medical Administrative Assistant
Boston,MA
Summary
Diligent professional with extensive experience in supporting daily operations and performing administrative tasks in a healthcare setting. Well-established ability to manage patient records, schedule and coordinate appointments, process insurance claims, and answer customer queries in compliance with procedures. Capable of working efficiently with cross-functional teams in guaranteeing operational and service excellence. Strong knowledge of medical / insurance legislation, and familiarity with medical terminologies. Capacity to learn new concepts quickly, work well under pressure, and communicate ideas effectively. Exceptional in prioritizing tasks and delivering top-quality customer service. Recognized for completing assigned projects in a timely manner and exceeding productivity targets. Articulate communicator with exceptional interpersonal, problem solving, and analytical skills.
Overview
15
15
years of professional experience
Work History
Medical Office Coordinator
Joslin Diabetes Center
Boston, MA
12.2014 - Current
- Perform several administrative and clerical tasks in collaboration with medical care and operational team
- Provide confidential documents, including test results and other information not entered in patient records to healthcare provider upon request
- Prepare appeals to challenge insurance denials and claims
- Deliver proactive services, while facilitating communications between patients and medical staff
- Participate in seminars and in-service training to advance professional knowledge
- Enhanced customer experience by delivering responsive and productive customer service via telephone, email, and face-to-face interaction
- Contributed to access cross-department information by eradicating repetitive tasks
- Utilized medical terminology to effectively communicate with other staff members and understand medical conditions
- Ensured smooth operation by efficiently scheduling appointments and managing insurance verifications
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Aided with prescription refill requests.
- Created memoranda and documents to relay important information to staff
- Reviewed and sent medical records to other physicians upon request
Ambulatory Service Representative I
Boston Medical Center, Boston
Boston, MA
01.2007 - 01.2014
- Engaged in managing all new patient referrals to ensure seamless workflow
- Carried out numerous routine tasks, including insurance verification and co-payments collection
- Utilized health system to register / record new patients and schedule appointments
- Responded to multi-line phone queries in timely manner
- Played key role in increasing company revenue
- Handled 50-100 calls per day to address customer inquiries and concerns
Administrative Assistant
Forrest City Enterprises
Cambridge , MA
03.2006 - 09.2006
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Executed record filing system to improve document organization and management
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH12.2025
Associate of Science - Business
Fisher College
Boston, MA05.2004
Skills
- Document and File Management
- Task Prioritization
- Multi-Line Telephone Systems
- Office Equipment Operation
- Verbal and Written Communication
- Judgment and Decision Making
- Meticulous Attention to Detail
- Appointment Coordination
- Microsoft Office
- Customer Service
- Meeting Note Taking
Timeline
Medical Office Coordinator
Joslin Diabetes Center
12.2014 - Current
Ambulatory Service Representative I
Boston Medical Center, Boston
01.2007 - 01.2014
Administrative Assistant
Forrest City Enterprises
03.2006 - 09.2006
Bachelor of Science - Human Services
Southern New Hampshire University
Associate of Science - Business
Fisher College
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