Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taneshia Taylor

Jacksonville,FL

Summary

Supportive Customer Experience Consultant expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

Comfortable, focused, and organized in a fast-paced, high output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

Skilled in customer satisfaction surveys, and problem solving. Entrepreneurial spirit always seeking new opportunities and challenges to tackle.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Selene Finance
07.2021 - 07.2023
  • Managed an average of 150 customer interactions per day, successfully resolving 90% of issues on the first call.
  • Routed an average of 20 incoming, existing task per day to the appropriate team, resulting in a 90% success rate in task completion.
  • Provided consultative guidance to customers the resolution to their service issue, resulting a 25% decrease in s repeat customers.
  • Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Collections Specialist

WSA Holding Group
10.2012 - 07.2021
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Researched over 25 accounts and completed due diligence to resolve collection problems.
  • Maintained over 50 inbound calls and met demands of busy and productive group.

Data Entry Clerk

T And T Tire Shop
08.2009 - 10.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Bartender

Chili's Bar And Grill
09.2005 - 10.2009
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL

Skills

  • Data Collection
  • Salesforce
  • Customer Retention
  • Account Management
  • Technical support
  • Help desk support
  • Product Knowledge
  • Escalation Management
  • Complaint Resolution
  • Information Security
  • CRM Software
  • Microsoft Excel

Timeline

Customer Service Representative

Selene Finance
07.2021 - 07.2023

Collections Specialist

WSA Holding Group
10.2012 - 07.2021

Data Entry Clerk

T And T Tire Shop
08.2009 - 10.2012

Bartender

Chili's Bar And Grill
09.2005 - 10.2009

High School Diploma -

Edward H. White High School

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Taneshia Taylor