Tanessa Brown
Nashville,TN
Summary
Positive and diligent property management professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to any challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Leasing and Marketing Manager
Willow-Bridge Property Company
08.2022 - Current
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants concerns.
- Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal fair housing requirements.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
Assistant Property Manager
Woodson Management
05.2020 - 08.2022
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Leasing Professional
Colbert Properties
10.2016 - 04.2020
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
Customer Service Representative
Apple
05.2015 - 10.2016
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
- Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Increased positive customer feedback by consistently providing knowledgeable and friendly assistance.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
Medicaid Service Coordinator
Tennessee Health Connections
10.2014 - 05.2015
- Developed comprehensive care plans, ensuring appropriate allocation of resources for clients'' needs.
- Provided ongoing case management support, addressing any concerns or changes in clients'' situations promptly.
- Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
- Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
High School Diploma -
Littleton High School
Littleton, NHSkills
- Media Buying
- Lease Negotiation
- Website Management
- Advertising Strategy
- Property Management
- Budget Management
- Team Leadership
- Property Tours and Inspections
- Tenant and Owner Liaising
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Computer Proficiency
Timeline
Leasing and Marketing Manager
Willow-Bridge Property Company
08.2022 - Current
Assistant Property Manager
Woodson Management
05.2020 - 08.2022
Leasing Professional
Colbert Properties
10.2016 - 04.2020
Customer Service Representative
Apple
05.2015 - 10.2016
Medicaid Service Coordinator
Tennessee Health Connections
10.2014 - 05.2015
High School Diploma -
Littleton High School
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