Tanessa Brown

• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Processed security deposit refunds.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
• Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
• Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Conducted thorough market research to stay informed of current trends and competitor offerings.

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• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.

• Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
• Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
• Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
• Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
• Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
• Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.

• Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
• Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
• Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
• Collaborated with team members to share knowledge and develop solutions for complex technical problems.
• Increased positive customer feedback by consistently providing knowledgeable and friendly assistance.
• Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.

• Developed comprehensive care plans, ensuring appropriate allocation of resources for clients'' needs.
• Provided ongoing case management support, addressing any concerns or changes in clients'' situations promptly.
• Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
• Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.