TANESSA LACEY
Educator Trainer
Suwanee,GA
Summary
Results-oriented and motivated professional with extensive knowledge and experience in operations. Seeking a challenging position in public service that will entail a professional and rewarding environment with the potential for growth and advancement that recognizes hard work, dedication, and commitment. Collaborative team player dedicated to making positive contributions to company.
Overview
11
11
years of professional experience
Work History
Experienced Teacher
Duval County Public Schools
Jacksonville, FL
08.2020 - Current
- (40-50+ hour week; Plans and implements programs of instruction that adheres to company’s philosophy, goals and objectives
- Develops purposeful and appropriate lesson plans consistent with established guidelines and goals
- Provides and environment conducive to learning
- Presents subject matter to students to maximize learning opportunities
- Implements all relevant policies governing student conduct
- Participates with other team members in curriculum planning during designated meetings
- Develops reasonable classroom expectations and maintains order in fair and consistent manner
- Administers portfolios as means of intervention for struggling students
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Elementary School Teacher
Charter Schools USA
Middleburg, Florida
07.2019 - 08.2020
- 40-50+ hours week; Plans and implements program of instruction that adheres to company’s philosophy, goals and objectives
- Develops purposeful and appropriate lesson plans consistent with established guidelines and goals
- Provides and environment conducive to learning
- Presents subject matter to students to maximize learning opportunities
- Implements all relevant policies governing student conduct
- Participates with other team members in curriculum planning during designated meetings
- Develops reasonable classroom expectations and maintains order in fair and consistent manner.
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Technical Writer III
First Coast Service Options, Inc
Jacksonville, FL
08.2018 - 07.2019
- (40 hour week; Attended organizational meetings to discuss program changes, consulting with operations areas and making decisions on how standard operating procedures (SOP) are developed, published and executed
- Ensured disseminated information was accurate, clear and published timely
- Provided user-friendly instructions that met customer’s needs and expectations.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Operations Analyst
Novitas Solutions, Inc
Jacksonville, Florida
07.2015 - 08.2018
- Marketplace (40-hour week; Developed work instructions to ensure instructions are clear and meets department’s needs
- Performed annual review of Marketplace work instructions to ensure instructions are up to date
- Ensured processes and work instructions are in compliance with CMS internet-only manuals (IOM) regulations and statement of work (SOW) requirements
- Served as department’s business continuity coordinator responsible for maintaining business continuity plan to ensure staff contact information, department recovery plan, and performance deliverables are documented and up to date in event of emergency or natural disaster
- Served as department’s project lead for company sponsored workgroups such Training Framework
- Initiative and Microsoft Windows 10 upgrade
- Maintained and updated department intranet page and training plans
- Implemented change management concepts
- Tracks customer service request
- Tested change management concepts by establishing and implementing User Acceptance Testing (UAT)
- Identified, coordinated, and documented implementation of process improvements and efficiencies
- Attended change management meetings with CMS, Healthcare Integrated General Ledger and
- Accounting System (HIGLAS) system maintainer, and operations area leads to discuss system process changes and update to work instructions as needed
- Evaluated and researched system issues to gain understanding of issue and collaborate with areas impacted to find solution
- Performed accurately and timely research, analysis and reporting of information
- Performed continuous training on process and work instruction changes to ensure team has knowledge and skills necessary to perform required tasks
- Performed and supported HIGLAS testing by creating and implementing testing procedures for new and existing business process
- Prepares detailed reports when issues are identified
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Evaluated performance and policies against metrics.
- Collected, arranged and input information into database system.
Operations Analyst
First Coast Service Options, Inc
Jacksonville, FL
12.2013 - 06.2015
- Marketplace/Debt Recovery 40-hour week; Performed annual review of Medicare Part A/Part B debt recovery and Marketplace work instructions and online manuals
- Ensured work instructions and online manuals are in compliance with CMS internet-only manuals (IOM) regulations and statement of work (SOW) requirements
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Evaluated performance and policies against metrics.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Claims Examiner
First Coast Service Options, Inc
Jacksonville, FL
04.2011 - 12.2013
- Claims (40-hour week; Managed and assessed incoming claims through MCS
- Responsible for timely and accurate processing of claims
- Validated and performed variety of quality control checks to verify priority accuracy
- Advanced Medicare knowledge
- Knowledge of medical terminology and claims coding
- Implemented all format and/or procedure changes relevant to optical scanning production
- Executed timely processing of immediate returns and 090 returns (special project)
- Served subject matter expert in claims processing
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Finalized claim files for insurance claim payment release.
- Researched claims and incident information to deliver solutions and resolve problems.
Education
Master of Arts - Public Administration/ Healthcare Management
Grand Canyon University
Phoenix, AZ07.2013
Bachelor’s Degree - General Studies
Columbia College
Columbia, MO07.2011
Associates Degree - General Studies
Columbia College
Columbia, MO03.2009
High School Diploma -
W.J. Keenan High School
Columbia, SC05.2005
Skills
- Accountancy
- Business process
- Change management
- Communication skills
- Consulting
- Content management
- Customer service
- Documentation
- General ledger
- MS Office Proficiency
Timeline
Experienced Teacher
Duval County Public Schools
08.2020 - Current
Elementary School Teacher
Charter Schools USA
07.2019 - 08.2020
Technical Writer III
First Coast Service Options, Inc
08.2018 - 07.2019
Operations Analyst
Novitas Solutions, Inc
07.2015 - 08.2018
Operations Analyst
First Coast Service Options, Inc
12.2013 - 06.2015
Claims Examiner
First Coast Service Options, Inc
04.2011 - 12.2013
Master of Arts - Public Administration/ Healthcare Management
Grand Canyon University
Bachelor’s Degree - General Studies
Columbia College
Associates Degree - General Studies
Columbia College
High School Diploma -
W.J. Keenan High School
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