Tanetta Toney
North Las Vegas,NV
Summary
Professional with experience in loan processing, and resolving issues related to banking products.
Proven skills in data entry, fraud detection, and effective communication, contributing to operational efficiency and client satisfaction. Experienced in reviewing loan applications and preparing loan structures tailored to applicants' financial needs.
Overview
12
12
years of professional experience
Work History
Client Services Representative 2
Bank of America
Las Vegas, NV
01.2026 - Current
- Assist Bank of America clients with account questions and service requests.
- Resolve client issues across checking, savings, and credit card accounts.
- Resolve client concerns by researching details and clearly communicating tailored solutions.
- Guide clients through online banking, mobile app, and password access.
- Review account information for accuracy and verified client identity.
- Deliver timely and efficient customer service support to enhance client satisfaction.
- Ensure compliance with legal regulations during daily operations to maintain trust and security.
- Respond quickly to customer inquiries regarding suspected fraud incidents.
- Review customer accounts for suspicious activity and identified fraudulent transactions.
Credit Specialist
Omni Financial Military Lending
Las Vegas, NV
08.2023 - 05.2025
- Conducted telephone interviews with customers to facilitate completion of loan applications.
- Prepare and/ or negotiate loan structure with applicant, including fees, loan repayment options, and other credit terms.
- Structured and organized loan document files systematically to ensure easy access and retrieval.
- Act as the first line of defense in detecting fraud.
- Obtain all required documentation necessary to evaluate applicants financial status and credit worthiness, and other information that's pertinent to the loan application process.
- Prepared and negotiated loan structures with applicants, detailing fees, repayment options, and other credit terms.
- Perform employment verifications with applicants' chain of command.
CUSTOMER CARE SPECIALIST
Omni Financial Military Lending
Las Vegas, NV
03.2021 - 08.2023
- Managed account inquiries and payments, enhancing response time and customer experience.
- Directed incoming calls to appropriate departments, facilitating effective communication and issue resolution.
- Trained new hires in systems and customer interaction, supporting team integration and performance.
Data Entry Clerk
Clark County School District
Las Vegas
03.2018 - 04.2019
- Organized and prioritized data entry tasks to support timely project completion.
- Retrieved information from files to ensure prompt fulfillment of supervisor and departmental requests.
- Streamlined data retrieval processes to enhance response times for interdepartmental requests.
Mortgage Loan Specialist
Bank of America
Plano, TX
01.2015 - 05.2016
- Evaluated financial data to assess loan eligibility, ensuring accurate credit risk analysis.
- Verified client information, strengthening creditworthiness assessments and decision-making outcomes.
- Guided clients in choosing suitable loans, improving customer satisfaction and retention.
- Analyzed assets and risks, contributing to informed loan feasibility evaluations.
- Evaluated financial data to determine loan viability, supporting informed lending decisions and reducing risk exposure.
Education
Associate of Applied Science - Business Administration
Kaplan University
Davenport, IASkills
- Credit analysis
- Account servicing
- Loan consultation
- Loan management
- Account management
- Data management
- Operational optimization
- Detail-oriented efficiency
- Multitasking skills
- Effective communication
- Attention to detail
Skills
- Credit analysis
- Account servicing
- Loan consultation
- Loan management
- Account management
- Data management
- Operational optimization
- Detail-oriented efficiency
- Multitasking skills
- Effective communication
- Attention to detail
Timeline
Client Services Representative 2
Bank of America
01.2026 - Current
Credit Specialist
Omni Financial Military Lending
08.2023 - 05.2025
CUSTOMER CARE SPECIALIST
Omni Financial Military Lending
03.2021 - 08.2023
Data Entry Clerk
Clark County School District
03.2018 - 04.2019
Mortgage Loan Specialist
Bank of America
01.2015 - 05.2016
Associate of Applied Science - Business Administration
Kaplan University