Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanette White

Charleston,WV

Summary

Highly motivated and results-oriented professional with extensive experience in customer service, retail operations, and office management. Possessing a strong work ethic and a passion for delivering exceptional customer satisfaction, I am seeking a challenging position where I can utilize my diverse skill set to contribute to the organization's success.

Overview

2
2
years of professional experience

Work History

Employment Programs Interviewer 2

Workforce Wv
Charleston, West Virginia
03.2022 - Current
  • Interview applicants to obtain or verify employment history
  • Complete or update applications
  • obtain or verify the reason for unemployment
  • Entering total or partial claims from the web
  • Recognize possible separation and availability issues and take appropriate fact-finding statements
  • Conducting RESEA Interviews in which to help a selected group of people regain employment
  • Customer service by phone with claimants to help them understand how/when to file a claim
  • Working with claimants who have new and continued unemployment claims
  • Conduction fact-finding statements to assess eligibility
  • Refer customers/job seekers to the MACC system for employment opportunities/job fairs and WIOA
  • Using multiple windows to assess issues with claims/fraud/overpayment
  • Working with web ABPS, Bluezone-Mainframe, MACC, and Admin
  • Process data entry by entering wages, statements into Mainframe
  • Uploads reports to the drive to check claims for accuracy
  • Interview customers to obtain updated contact information and verify data for accuracy
  • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity
  • Carrying out day to day duties accurately and efficiently; demonstrating respect, friendliness and willingness to help wherever needed
  • Provide customer service skills by communication to the claimant whe4n RESEA interview is scheduled
  • Maintaining energy and enthusiasm in fast-paced environment
  • Using critical thinking to break down problems
  • Evaluate solutions and made decisions
  • Offering friendly and efficient service to claimants
  • handled challenging situations with ease
  • Develop and maintain courteous and effective working relationships;as other duties assigned

Office Manager

John A. Babalis & Co. Raymond James Financial Services
07.2004
  • Provide excellent, high quality customer service to well respected consumers and experts
  • Oversaw office inventory activities, including ordering, stocking and shipment receiving
  • Worked with office programs such as Microsoft Excel and Microsoft Word to carry out daily team clerical needs
  • Entered expenses using QuickBooks Pro
  • Reconciled account files and produced monthly reports to keep CFO informed about office operations
  • Assisted in the preparation of regularly scheduled reports
  • Wrote and processed meeting minutes to appropriate individuals
  • Prepared broker’s commissions bi-weekly
  • Create and maintain filing systems, both electronic and physical
  • Manage accounts and perform bookkeeping.

Temp/Front Desk Attendant

United Talent/United Way
04.2003
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Completed clerical duties and tasks for administration
  • Created welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs
  • Scanned documents and saved in database to keep records of essential organizational information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Managed filing system entered data and completed other clerical tasks
  • Running errands and making deliveries around the office
  • Sorting and delivering incoming mail and collecting and sending outgoing mail
  • Create documents, maintaining databases and sending memos and emails
  • Collecting, filing, and organizing office documents, such as reports and confidential records.

Server/Host

Outback Steakhouse
03.2002
  • Skillfully anticipated and addressed guests’ service needs
  • Communicate with customers to resolve complaints and ensure satisfaction
  • Process customer bills and payments
  • Communicate dining and order details to kitchen personnel
  • Present food and beverage information, and menus to customers
  • Collect dirty dishes from tables
  • Arrange tables and dining area
  • Assist customers with seating arrangements
  • Schedule dining reservations
  • Organize large party reservations and special requests efficiently and accurately
  • Quickly set up and cleared tables and stocked all service stations
  • Consistently provided professional, friendly, and engaging service
  • Consistently adhered to quality expectations and standards.

Server/Trainer/Key hourly

TGI Friday’s
03.1999
  • Store opener in South Ridge and in New Hampshire
  • Recognized and acknowledged outstanding staff performance t boost company morale and productivity
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Met, greeted an encouraged feedback from customers and used feedback to implement positive changes within the restaurant
  • Led and directed team members on effective methods, operations, and procedures
  • Took customer orders
  • Communicate with customers to resolve complaints or ensure satisfaction
  • Enforce rules or regulations
  • Process customer bills and payments
  • Kept my team composed and efficient during peak business hours and maintaining a %100 customer service rate
  • Always remained courteous and calm, even during moments of intense customer displeasure
  • Memorized entire line of company products, menu items including pricing and specials
  • Handled hundreds of customers each day, giving detailed, personalized, friendly, and polite service to ensure customer retention
  • Resolved customer complaints quickly and efficiently while keeping the customer’s best interests in mind.

Retail Sales Associate

Tropical Tan & Second Debut
  • Ability to price consigned items based on condition and current fashion trends allowing items to sell quickly
  • Communication of contract details to new and existing customers
  • Shared responsibility for store security
  • As a cashier I was responsible for sales, store credit, calculation of markdowns and keeping customer accounts current
  • Address customer questions and concerns via phone
  • Worked with store management to create customer attracting displays
  • Operated a cash register for cash, check and credit card transactions
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Verified that all customers received receipts for their purchases
  • Followed merchandising guidelines to present visually appealing displays
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Answered customer needs by asking relevant questions and listening actively to the responses
  • Maintained established merchandising standards, including window, sales floor and promotional displays.

Cashier

LOWE’S
  • Helped customers complete purchases and locate items
  • Answered questions about store policies and addressed customer concerns
  • Maintained cash drawer
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Mentored new team members on POS system operation, customer services strategies and sales goals
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Learned Lawn and Garden position and provided backup at key times
  • Reviewed weekly sales ads and monitored price changes
  • Restocked and organized merchandise in front lanes.

Property Manager

Winston Salem Apartments
  • Keep records of important financial data regarding cash flow and tenant turnover
  • Schedule and coordinate repairs and maintenance of the property
  • Preform tenant screenings
  • Drawing up lease agreements
  • Collect rent and other property fees from tenants
  • Handle evictions of tenants who have violated the lease agreement or who have not paid rent
  • Paying property expenses, including taxes, payroll, insurance premiums and maintenance costs
  • Regularly draw reports on the property’s financial status, occupancy, and expiring leases to property owner
  • Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
  • Advertising vacant properties and hiring a leasing agent to find tenants as needed
  • Inspecting properties and arranging for repairs and new material as required
  • Arranging contracts for maintenance, trash removal, landscaping, and other ongoing services and managing disputes with these service providers where appropriate
  • Investigating and resolving property complaints and rental violations
  • Maintaining records of sales, rental or usage activity, special permits issued, maintenance and operating costs
  • Purchasing building and maintenance supplies, equipment, and furniture
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

Education

High School Diploma -

St. Albans High School
St. Albans WV
05-1999

Some College (No Degree) - Organizational Leadership

University of Charleston
Charleston, WV

Skills

  • Staff scheduler
  • Strong work ethic
  • Conflict resolution techniques
  • Results-oriented
  • Customer-oriented
  • Telephone etiquette
  • Complaint resolution
  • Staff training
  • Motivated team player
  • Personable
  • Reports and documents
  • Staff Training
  • Time management skills
  • Written and verbal communication

References

References available upon request.

Timeline

Employment Programs Interviewer 2

Workforce Wv
03.2022 - Current

Office Manager

John A. Babalis & Co. Raymond James Financial Services
07.2004

Temp/Front Desk Attendant

United Talent/United Way
04.2003

Server/Host

Outback Steakhouse
03.2002

Server/Trainer/Key hourly

TGI Friday’s
03.1999

Retail Sales Associate

Tropical Tan & Second Debut

Cashier

LOWE’S

Property Manager

Winston Salem Apartments

High School Diploma -

St. Albans High School

Some College (No Degree) - Organizational Leadership

University of Charleston

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Tanette White