Ta'Neya Lloyd
Summary
Enthusiastic dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Attentive, Detail-oriented and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations.
Overview
10
10
years of professional experience
Work History
Client Relationship Consultant
Benefitfocus
04.2021 - Current
- Conducted regular meetings with clients to discuss their current requirements in a front facing role.
- Identified new business opportunities through research and analysis of client needs.
- Created detailed reports on customer relations activities and performance metrics.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Develop and maintains cost performance measurement baselines
Employee Benefits Client Manager
David Gilston Insurance Agency Inc
11.2018 - 01.2020
- 10+ years of experience communicating to employees, customers, peers and multiple levels of leadership
- Assist in developing business cases using appropriate indices
- Oversaw employee benefits administration, enrollments to verify accuracy including and educating clients on healthcare policies
- Experience with the Microsoft Excel application using formulas, VLookups, pivot tables, charts, filters, and linking worksheets
- Experience in a business-related function (including but not limited to: Finance, Contracts, Estimating, Procurement Financial Analysis, Business Operations
Benefits Specialist II
Blue Cross Blue Shield of SC
05.2015 - 11.2018
- Research employee benefit and health and safety practices and recommend changes or modifications to existing policies
- Administer employee insurance, pension and savings plans, working with insurance brokers and plan carriers
- Experience in leadership either formally or informally leading teams in a cross-functional environment
- Reviewed employee enrollments to verify accuracy, inputting all information into company's database
- Experience presenting and communication data in Senior Leadership briefings
- Ensured data integrity and confidentiality by observing strict regulations and procedures
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Senior Benefits Specialist
Patient Home Monitoring Inc
11.2013 - 01.2015
- Introduce Coumadin or Warfarin takers per their doctors permission to a Medicare funded program that allows blood testing to be done from home on a weekly basis.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations
- Present clear and concise explanations of governing rules and regulations
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Education
Associate of Arts - Criminal Justice
Brevard Community College
Palm Bay, FL08-2001
Skills
- Benefits Administration
- Account Management
- Contract Negotiation
- Vendor Relationship Management
- Account Servicing Abilities
- MS Office, Excel, Sales Force, OneNote
- Problem Resolution
- Critical Thinking
- Relationship Building
Additional Information
- Completed course in Outstanding Achievement in Customer Satisfaction, 2017 Nominated for Customer Care Specialist for the 2017 . Won "Kudos of the Year" in 2017 year. Led a training on 'How to provide the "8" Key Steps of great Customer Service'.
Timeline
Client Relationship Consultant
Benefitfocus
04.2021 - Current
Employee Benefits Client Manager
David Gilston Insurance Agency Inc
11.2018 - 01.2020
Benefits Specialist II
Blue Cross Blue Shield of SC
05.2015 - 11.2018
Senior Benefits Specialist
Patient Home Monitoring Inc
11.2013 - 01.2015
Associate of Arts - Criminal Justice
Brevard Community College
Similar Profiles
Victoria HattonVictoria Hatton
Contact Center Representative at BenefitfocusContact Center Representative at Benefitfocus
THOMAS JONESTHOMAS JONES
Director, Data Management at BenefitfocusDirector, Data Management at Benefitfocus
TRACI MCGINNISTRACI MCGINNIS
Director, Health Insights at BenefitfocusDirector, Health Insights at Benefitfocus
Gissele CampaGissele Campa
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
Parul SinghParul Singh
Client Relationship Consultant ||| at U.S. BankClient Relationship Consultant ||| at U.S. Bank