Tang Her
Saint Paul,MN
Overview
5
5
years of professional experience
Work History
Institutional Investment Operations Associate
Wells Fargo
Minneapolis, MN
01.2024 - Current
- Partner with the Global Treasury Management team to support institutional client needs by facilitating onboarding, enhancing cash monitoring processes, and ensuring accurate trade lifecycle execution.
- Collaborate with Treasury Management Officers to identify client-specific treasury solutions and contribute to pricing and profitability analysis.
- Oversee end-to-end trade processing of 100+ daily institutional transactions, ensuring 99%+ accuracy and avoiding trade fails through strong coordination with internal partners.
- Resolve high-value discrepancies (up to $5M) via root cause analysis, implementing remediation strategies to mitigate risk and enhance operational controls.
- Support audit readiness through workflow improvements and general ledger reconciliation enhancements, contributing to reduced operational risk.
Corporate Accounting/AP Clerk
Johnson Brothers Liquor Co
Saint Paul, MN
12.2022 - 12.2023
- Entered and coded over 300 invoices weekly into the accounting system with over 98% accuracy, supporting operations across four regional distribution hubs.
- Assisted over 50 suppliers with onboarding processes, including W-9 collection, payment method setup, and Workday entries.
- Calculated and filed beverage taxes for multi-state jurisdictions, ensuring timely submissions and full compliance during audit reviews.
- Reconciled general ledger entries and prepared daily bank deposits to support accurate month-end close reporting.
- Audited supplier invoices, POs, and deliveries, resolving discrepancies prior to payment, and improving close efficiency through cross-team collaboration.
Associate Quality Assurance Administrator
Wells Fargo
Saint Louis Park, MN
04.2022 - 12.2022
- Led quality assurance reviews for 20 to 25 mortgage loans daily, identifying procedural lapses and regulatory discrepancies aligned with decision-quality frameworks.
- Drove the integration of risk controls into daily processes, aligning team procedures with compliance expectations, and reducing control gaps across daily operations.
- Documented and analyzed recurring quality issues, helping to implement improvements that increased review accuracy by 10% across the department.
- Facilitated training sessions to improve understanding of quality standards, enhancing team proficiency, and ensuring adherence to regulatory best practices.
Escalations Representative (Contract)
Wells Fargo
Shoreview, MN
11.2020 - 03.2022
- Resolved 5-10 high-priority client complaints daily as a senior escalation point, maintaining a satisfaction rate of over 95%, and contributing to a 20% reduction in repeat escalations.
- Investigated complex cases and recommended process improvements that enhanced first-contact resolution and shortened response times.
- Collaborated with Legal, Risk, and Customer Advocacy to ensure accurate resolution and documentation of escalated cases in alignment with compliance standards.
- Managed daily queues of 30-40 cases, identified emerging trends, and provided insights that led to improvements in service delivery and risk mitigation strategies.
Education
Bachelor of Science - Finance
Metropolitan State University
Saint Paul, MN08-2025
Associate of Science - Finance
Saint Paul College
Saint Paul, MN12-2023
Skills
- Institutional Operations & Trade Settlement
- Securities Processing & Reconciliation
- Regulatory Compliance (FINRA, HUD, Fannie/Freddie)
- Client Communication & Escalation Resolution
- Process Improvement & Risk Mitigation
- Workday
- PeopleSoft
- Microsoft Office Suite
- SLA Management & Quality Assurance
Timeline
Institutional Investment Operations Associate
Wells Fargo
01.2024 - Current
Corporate Accounting/AP Clerk
Johnson Brothers Liquor Co
12.2022 - 12.2023
Associate Quality Assurance Administrator
Wells Fargo
04.2022 - 12.2022
Escalations Representative (Contract)
Wells Fargo
11.2020 - 03.2022
Bachelor of Science - Finance
Metropolitan State University
Associate of Science - Finance
Saint Paul College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Mohamed HassanMohamed Hassan
Senior Software Engineer at MedtronicSenior Software Engineer at Medtronic