Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tangala Johnson

Flint,TX

Summary


Professional with solid experience in customer service, prepared to excel in this new role. Proven ability to resolve issues efficiently and enhance customer satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in conflict resolution, communication, and process improvement while maintaining high standards. Reliable and results-driven, consistently supporting team success and customer happiness. Committed to delivering quality care and support to diverse populations.

Overview

21
21
years of professional experience

Work History

Care Advisor/Senior Customer Service Specialist

UnitedHealthcare
06.2023 - Current
  • Enhanced patient satisfaction by providing personalized care and attentive support with their claims, billing and other benefits plan questions.
  • Monitored trends within the industry to stay apprised of best practices in care advising techniques that could be implemented into practice.
  • Assisted with the development of departmental policies and procedures aimed at improving efficiency without compromising on customer satisfaction levels.
  • Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
  • Resolved customer service issues using company processes and policies and provided updates to customers, while using several company systems .

Administrative Assistant/Youth Department Director

Target Outreach Ministries
10.2019 - Current
  • Establish yearly event calendar implementing monthly and yearly budgets.
  • Oversees monthly events and services to foster effective ministry and youth education.
  • Supervise 40 plus students and adult team members.
  • Create spreadsheets for church finances and auxiliary departments.
  • Provides coaching and counsel to both youth and Adults
  • Provide recourses and skill to other ministries and non-profit organizations.
  • Hosts fundraisers and building fund events
  • Develop and oversee program's for youth and Adults with disabilities and special needs.

Administrative Assistant

Marilyn Denise Coaching Services
06.2016 - 10.2019
    • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
    • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
    • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
    • Offered departmental administrative support.
    • Handled client correspondence and tracked records to foster office efficiency.

Private Duty Caregiver

Naomi Ruth Crawford
04.2014 - 12.2015
    • Administered medication as directed by physician.
    • Maintained clean, safe and well-organized patient environment.
    • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
    • Documented vitals, behaviors and medications in client medical records.
    • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
    • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
    • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
    • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Private Duty Caregiver

Norma Stewart
01.2013 - 06.2013
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Documented vitals, behaviors and medications in client medical records.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition through
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Private In-Home Caregiver

Katherine Bailey Allen
11.2010 - 10.2012
    • The attributes of the job are to provide individualized care and resources to disabled, ill and elderly patients, and to help patients live an independent life in their communities and homes, under the supervision of the family.
    • Supervisory experience and leadership skills are required for the job.
    • Crushed and administered medicines through clients J-tube as well as feedings by machine
    • Assisting clients with house cleaning, meals, transportation and personal hygiene.
    • Care services at clients' homes or in community.
    • Assisting clients with dressing and getting ready for their daily program.
    • Assistance and organization of recreational activities.
    • Assistance on day-to-day activities for clients.
    • Keeping in touch with other health care providers like doctors and district nurses.
    • Checking blood pressure and monitoring various health problems, depending on requirements.
    • Suggesting improvements or changes in patient care.

Quality Assurance /Customer Service Representative

Suddenlink Communications
05.2004 - 06.2009
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards
  • Performed call audits to monitor regulatory compliance for 200 plus employees.
  • Assisted with developing and implementing quality assurance improvements based on call evaluation results.
  • Provided ongoing feedback to management and call representatives to foster improvement.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Education

BBA - Business Administration And Management

University of Texas At Tyler
Tyler, TX
12.2021

Associate of Arts - Psychology

Tyler Junior College
Tyler, TX
12.2015

Skills

  • Performance evaluation
  • Community Outreach Programs
  • Customer Service
  • Coaching and mentoring
  • Call monitoring
  • Report preparation
  • Account Management
  • Data Entry, ISET, ACET
  • Multi-line phone talent
  • Administrative support
  • Technical Support
  • Sales expertise
  • Managing Operations and Efficiency
  • Strategic Planning
  • Research and Analytical Skills
  • Strong Organizational Skills
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Appointment Coordination
  • Spreadsheet Management
  • Employee Training

Timeline

Care Advisor/Senior Customer Service Specialist

UnitedHealthcare
06.2023 - Current

Administrative Assistant/Youth Department Director

Target Outreach Ministries
10.2019 - Current

Administrative Assistant

Marilyn Denise Coaching Services
06.2016 - 10.2019

Private Duty Caregiver

Naomi Ruth Crawford
04.2014 - 12.2015

Private Duty Caregiver

Norma Stewart
01.2013 - 06.2013

Private In-Home Caregiver

Katherine Bailey Allen
11.2010 - 10.2012

Quality Assurance /Customer Service Representative

Suddenlink Communications
05.2004 - 06.2009

BBA - Business Administration And Management

University of Texas At Tyler

Associate of Arts - Psychology

Tyler Junior College

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