Tanganyika Wright
Summary
Hardworking employee with the desire to take on new challenges. Dependable and detail-oriented to manage multiple tasks and priorities. Adept at working effectively unsupervised and quickly mastering new skills. Recognized for exemplary customer service and team collaboration. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Center Director
Kosmic Kids Learning Center
10.2022 - 08.2023
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Interviewed potential employees and conducted background checks prior to hiring.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Assisted with the preparation of grant applications for funding opportunities.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Negotiated contracts with vendors supplying materials necessary for operating the childcare center.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Developed and deepened relationships with center children and families.
- Conducted regular staff meetings to discuss department objectives and goals.
- Maintained updated knowledge through continuing education and advanced training.
- Meet with parents and staff to discuss students' progress.
- Ensure that facilities are maintained and cleaned according to state regulations.
Program Director
Kosmic Kids Learning Center
08.2022 - 10.2022
- Managed daily operations of daycare facility, including children and staff supervision.
- Coordinated special programs such as holiday parties or summer camps for enrolled students.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Managed school's social media accounts to promote positive image to area families.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Collaborated with other educators in order to develop innovative curriculum that meets the needs of all children attending the daycare center.
- Provided guidance and support to teachers in order to improve teaching methods and skillset.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Assisted in recruiting new families by organizing open tours of the facility.
- Scheduled routine maintenance on equipment used throughout the daycare center.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Maintained updated knowledge through continuing education and advanced training.
Daycare Teacher
Kosmic Kids Learning Center
07.2019 - 08.2022
- Managed record keeping duties such as attendance records and daily reports of individual child.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Developed lesson plans and activities to engage children in learning.
- Sparked creativity and imagination by helping children discover new things each day.
- Design activities that help children learn alphabet and basic reading skills.
- Taught basic language skills including reading readiness, phonics, writing.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Conducted assessments of student performance and progress.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Participated in workshops, trainings and conferences to improve educational skills.
- Offer individual support to students in small groups to promote the understanding of more challenging concepts.
- Possess skills such as compassion and patience when dealing with children.
- Provide additional assistance to students who have special needs.
- Process knowledge of basic first aid and emergency procedures.
- Can think and act quickly in a crisis.
Customer Order Specialist
Home Depot
Lancaster, TX
08.2017 - 07.2019
- Responsible for timely and accurate fulfillment of all special orders and installation projects from the initial sale through project completion; ensuring complete customer satisfaction.
- Proactively contacting customers to keep them informed of the status of the install or any preparation required for install and any other information regarding the order/time of installation.
- Operated register, handled cash and processed credit card transactions.
- Audited customer account information to identify issues and develop solutions.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Resolved customer inquiries promptly and professionally.
- Gave customers quotes based on potential sales.
- Assisted customers with returns, refunds, cancellations.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Received incoming customer orders via phone, email and fax.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Scheduled delivery dates based on lead times and customer needs.
- Initiating contact with vendors and service providers to establish shipment and installation dates, inquiries about in-stock product, receipts, and place any re-orders and order updates.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
Special Services Associate
Home Depot
San Antonio, TX
11.2016 - 08.2017
- Ensuring that customer transactions are processed quickly and accurately.
- Interacting with customers and associates in-store to ensure excellent customer service is achieved.
- Answering customer questions (via phone or in-person), setting expectations, facilitating will-call pick ups and resolving any issues that arise.
- Active listening and effectively talking with customers to convey information.
- Showing service orientation and social perception by understanding the needs of the customers and responding appropriately to those needs.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Cashier/Sales Associate
Home Depot
San Antonio, TX
05.2014 - 01.2015
- Followed company security procedures for handling large sums of money.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Helped with purchases and signed customers up for rewards program.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcomed customers, offering assistance to help find store items.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
91 Kilo Armament Repair
TX Army National Guard
08.2007 - 08.2013
- Successful Training
- Primarily responsible for repairing and maintaining the mechanisms and systems of tank turrets, tank weapons, fighting vehicles, self-propelled artillery, small arms, and other infantry weapons.
- Troubleshot electrical issues within weapons systems using appropriate testing equipment.
- Disassembled and reassembled firearms for cleaning purposes while ensuring proper functioning of all parts.
- Performed quality control tests on armaments to verify accuracy of performance standards.
Crew Member
AMC Mesquite 30
Mesquite, TX
05.2011 - 04.2012
- Cashier: Sell tickets, Gift Cards and Answering phone calls to inform guests about currently featured films, policies, programs and more.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Concessionist: prepare and serve concession items to guests clean the concession area and assist with other theatre functions.
- Organized and restocked supplies to support operations and team productivity.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained safe food handling practices to prevent germ spread.
- Brewed and served coffee and tea with preferred add-ins.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Usher: clean and maintain the auditoriums, restrooms and lobbies while controlling access to the theatre and the auditoriums.
Driver
Adessa
Dallas, TX
09.2006 - 11.2006
- Organized parking lots to maximize space efficiency while ensuring quick access to desired vehicles.
- Loaded vehicles onto trailers for shipping purposes after sales were completed.
- Moved cars from the receiving area to the auction block, as well as between blocks during auctions.
- Utilized hand signals and radios to communicate with other drivers on the lot during auctions.
- Assisted with loading and unloading of vehicles at pick-up or delivery locations.
- Adhered strictly to local traffic laws while driving vehicles on public roads during deliveries or pickups.
Housekeeper
Hilton Garden Inn
04.2006 - 06.2006
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with maintenance team on damages to repair.
- Observed proper use of chemicals when cleaning various surfaces.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Ensured that all health standards were met during cleaning operations.
- Disinfected telephones, light switches and other frequently touched objects.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
Child Development Associate - Child Care
Eastfield College
04.2021
Associate of Arts - Liberal Arts
San Antonio College
05.2013
Achieved Certification - Massage Therapy
High Tech Institute
04.2007
High School Diploma -
H. Grady Spruce
08-2005
Skills
- Hiring and Training
- Early Childhood Education
- Facility Management
- Weaponry Maintenance
- Money Handling
- Order Processing
- Transaction Processing
- POS System Operations
- Customer Service
- Operations Management
- Office Administration
- Emergency First Aid
- Scheduling
- Employee Supervision
- Staff Evaluations
- Recordkeeping and Reporting
- Organization and Multitasking
- Technology Troubleshooting
- Credit and Collections
- Mail Handling
- Quickbooks
- Payroll Processing
- Microsoft Office Suite
- Billing and Invoicing
- Report Generation
- File Management
- Data Entry
- Account Management
- ServSafe Certification
- Cleaning and Sanitation
- Attention to Detail
- Quick Learner
- Housekeeping
Certification
- BLS/CPR, 06/2022-06/2024
- Childcare Development Associate, 04/2021-04/2024
- Director's Licenses, 10/2022-04/2024
- Food Handlers, 11/2022-11/2024
- Serve Food Safety Management Principles 02/2023-02/2025
Timeline
Center Director
Kosmic Kids Learning Center
10.2022 - 08.2023
Program Director
Kosmic Kids Learning Center
08.2022 - 10.2022
Daycare Teacher
Kosmic Kids Learning Center
07.2019 - 08.2022
Customer Order Specialist
Home Depot
08.2017 - 07.2019
Special Services Associate
Home Depot
11.2016 - 08.2017
Cashier/Sales Associate
Home Depot
05.2014 - 01.2015
Crew Member
AMC Mesquite 30
05.2011 - 04.2012
91 Kilo Armament Repair
TX Army National Guard
08.2007 - 08.2013
Driver
Adessa
09.2006 - 11.2006
Housekeeper
Hilton Garden Inn
04.2006 - 06.2006
Child Development Associate - Child Care
Eastfield College
Associate of Arts - Liberal Arts
San Antonio College
Achieved Certification - Massage Therapy
High Tech Institute
High School Diploma -
H. Grady Spruce
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