Tanganykqua Hill
Fairfield,Alabama
Summary
Accomplished Assistant Manager with a proven track record at Tropical Smoothie, enhancing customer satisfaction and streamlining operations. Expert in team leadership and money handling, achieving significant reductions in cash discrepancies. Demonstrates exceptional decision-making and customer service skills, fostering a positive work environment and driving business growth through strategic planning and employee development.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Tropical Smoothie
04.2019 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Zaxbys
03.2014 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Lead Supervisor
Arbys Resturant
02.2009 - 02.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Education
Bachelor in Science
UAB
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Tropical Smoothie
04.2019 - Current
Assistant Manager
Zaxbys
03.2014 - 12.2018
Shift Lead Supervisor
Arbys Resturant
02.2009 - 02.2014
Bachelor in Science
UAB
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