Tangela Burnett
Memphis,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
KYRSTAL COMPANY
01.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Skilled at working independently and collaboratively in a team environment.
Kitchen Manager
Truth Night Bar
08.2016 - 12.2022
- Provided courteous and informative customer service in an open kitchen format
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees
- Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
- Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering
- Followed proper food handling methods and maintained correct temperature of all food products
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
- Set up and performed initial prep work for food items
- Prepared operational reports and analysis and made appropriate recommendations about progress and negative trends
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Catering Sous Chef
ARAMARK
08.2016 - 12.2019
- Fabricate proteins, prepare and cook a variety of entrées, fruit, vegetable and breakfast
- Cater to different events that take place at the FedEx Business in Memphis,Tn
- I am responsible for pulling the required necessities for the event also the presentation for the events
- I assist in inventory and organizing in any departments needed including quality control, production of food for the cafe
- I perform demonstrations for employees of FedEx Business, and I've gained valuable multi-tasking skills by balancing priorities from the cafe to catering
- Cooked for large groups of people and managing various types of food for large events.
- Created catering menu based upon client specifications, event type, dietary needs, and budget.
- Coordinated with team members to prepare orders on time.
Line Chef
LE'COLE CULINAIRE
01.2015 - 12.2016
- Cleaned and maintained station following latest hygiene standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Monitored food preparation, production, and plating for quality control.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Verified proper portion sizes to consistently attain high food quality standards.
Assistant Manager
Back Yard Burgers
Memphis, TN
01.2009 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Arts - Restaurant Management in Culinary Arts
L'École Culinaire
Memphis, TN12.2016
Skills
- Management (10 years)
- Customer Service (10 years)
- Cash Handling (10 years)
- Restaurant Management (10 years)
- Food Preparation and Safety
- Cleaning and Sanitizing Methods
- Waste Control
- Kitchen Equipment Operation
- Catering Events
- Restaurant Operation
- Food Service Operations
- Knife Use
Additional Information - Areas Of Expertise
- MANAGEMENT/ PROFESSIONAL
- Food expenditure
- Health & Safety knowledge of HACCP (Hazard Analysis Critical Control Points) principles
- Fire procedures
- Infection control
- First Aid
- Controlling resources
- Food handling
- In house/Outside catering
- Knowledge of the procedures handling administration and paperwork
- Thorough insights in overseeing stock levels and ordering supplies
- Practices, operations, and equipment of institutional food preparation
- Ability to organize, supervise, train, and evaluate subordinates
- Knife cuts
- Implementing recipes
- Baking techniques
- Food preparation
- Kitchen/staff supervision
- Inspecting food supplies/costings
- Food Hygiene Regulations
- Pricing menus up
- Proper sanitation
- American/French cuisine
- Banqueting
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant General Manager
KYRSTAL COMPANY
01.2021 - 10.2023
Kitchen Manager
Truth Night Bar
08.2016 - 12.2022
Catering Sous Chef
ARAMARK
08.2016 - 12.2019
Line Chef
LE'COLE CULINAIRE
01.2015 - 12.2016
Assistant Manager
Back Yard Burgers
01.2009 - 12.2017
Associate of Arts - Restaurant Management in Culinary Arts
L'École Culinaire
Similar Profiles
Yvonne BaahYvonne Baah
NA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International Hotel
Timothy MackTimothy Mack
Maintenance Supervisor at Lincoln Property Company/Willow Bridge Property CompanyMaintenance Supervisor at Lincoln Property Company/Willow Bridge Property Company
ALPHA VANGAHUNALPHA VANGAHUN
Geologist at A-TO-Z OIL RIGS & FACILITIES Maintenance Company (Subsidiary company For Al-Masafi)Geologist at A-TO-Z OIL RIGS & FACILITIES Maintenance Company (Subsidiary company For Al-Masafi)
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed