Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tangela Cofer

Columbus,Georgia

Summary

Spirited professional driven to work hard and promoting terrific organizational, data entry and problem solving capabilities. A reliable Attendance Clerk offering a background in documenting disciplinary issues, reporting on truancy and managing student account data. Meticulous Attendance Clerk in charge of large attendance datasets, maintaining and tracking delinquency trends for 425 person student body. Proficient in online attendance tracking and management protocol, handling sensitive personal documents and details pertaining to student circumstances with discretion. Personable and empathetic liaison with approachable demeanor when making calls to parents regarding attendance-related concerns.

Overview

19
19
years of professional experience

Work History

Attendance Clerk

Muscogee County School District
09.2022 - 09.2023
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
  • Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
  • Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
  • Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
  • Answered queries by locating and retrieving necessary files.
  • Checked records for accuracy and completeness, and corrected errors.
  • Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Increased efficiency of daily operations by organizing and maintaining confidential student records.
  • Assisted in maintaining a positive school environment by participating in disciplinary actions related to attendance issues.
  • Coordinated effectively with other departments such as transportation services, meal programs, or special education teams for seamless service delivery concerning student attendance.
  • Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
  • Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
  • Made appropriate file information updates and system upgrades.
  • Exhibited adaptability by adjusting quickly to changes in school policies or procedures related to student attendance management.
  • Contributed to the development of school policies regarding attendance management based on data analysis and best practices.
  • Accessed and used computer software applications to update and maintain records.
  • Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
  • Composed correspondence to internal and external parties as requested.
  • Processed and scanned files into electronic databases.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.

Receptionist

S.M.S. Financial
03.2016 - 10.2018
  • Managed multiple tasks and met time-sensitive deadlines.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Co-Teacher

Morning Side Christian Pre School
08.2015 - 08.2016
  • Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Created and developed lesson plans to meet students' academic needs.

Front Office Receptionist

Pediatric After Hours
05.2004 - 09.2007
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Compiled information from files and research to satisfy information requests.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Education

GED -

Technical College System of Georgia
Georgia
05.2012

Skills

  • Inventory Management
  • Customer Complaint Resolution
  • Telephone Etiquette
  • Tr
  • Trained in [Software]
  • Problem-Solving
  • Client Service
  • Relationship Building
  • Strong Organization
  • Attention to Detail
  • Visitor and Customer Relations
  • Multi-Line Phone Systems
  • Punctual and Reliable
  • Attendance Records Maintenance
  • Appointment Scheduling
  • Customer Service

Timeline

Attendance Clerk

Muscogee County School District
09.2022 - 09.2023

Receptionist

S.M.S. Financial
03.2016 - 10.2018

Co-Teacher

Morning Side Christian Pre School
08.2015 - 08.2016

Front Office Receptionist

Pediatric After Hours
05.2004 - 09.2007

GED -

Technical College System of Georgia

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Tangela Cofer