Tangela Cole
Austin
Overview
15
15
years of professional experience
Work History
CNA
Buckner Villas
04.2023 - Current
- Monitor and document vital signs and report any changes to the nurse.
- Assisted patients with daily living activities, promoting independence.
- Assist with walking, and transfer, with the use of wheelchairs, walkers, and any other assistance devices
- Made rounds at the beginning of the shift and every 2 hours during the shift.
- Response to call lights, addressing patient needs in a timely manner.
Customer Service Leader
Greyhound Bus Lines
08.2011 - 02.2023
- Assist customers/passengers with ticket reservations, purchases, cancellations, and reissues
- Oversee and assist passengers with complaints
- Announce arrival buses and departure gates
- Determine the status of arriving and departing buses
- Dispatched drivers to assist locations with work availability.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Caregiver
Private Duty (Self-Employed)
05.2018 - 12.2022
- Assisted in daily activities such as bathing, dressing, grooming, and bathroom habits
- Performed daily household tasks such as cooking, cleaning, and laundry
- Documented vital signs and medication intake in the patient's folder
- Regularly engage clients in meaningful activities to promote mental and physical well-being.
Caregiver
Private Duty (Self-Employed)
02.2009 - 10.2014
- Assisted with activities of daily living, such as bathing, dressing, and grooming
- Assist with mobility, with the use of a wheelchair and regularly turning and positioning clients in bed
- Light household tasks, cleaning, cooking, laundry, and running errands
- Measure and document food intake and liquid output.
Education
High Diploma -
North Division High
Milwaukee, WI01.1988
Certified Nursing Assistant -
Career Academy
Memphis, TN01.2021
Skills
- Patient Care
- Communication
- Documentation
- Multitasking
- Microsoft Office
- Basic Life Support
References
References available upon request
Timeline
CNA
Buckner Villas
04.2023 - Current
Caregiver
Private Duty (Self-Employed)
05.2018 - 12.2022
Customer Service Leader
Greyhound Bus Lines
08.2011 - 02.2023
Caregiver
Private Duty (Self-Employed)
02.2009 - 10.2014
High Diploma -
North Division High
Certified Nursing Assistant -
Career Academy