Tangela Coward
Milwaukee,WI
Summary
Results-oriented professional with expertise in managing office operations and food service. Experienced Housekeeping Room Attendant, maintaining high standards of cleanliness in hotel environments. Skilled in laundry operations and supply replenishment, contributing to guest satisfaction through efficient service and problem-solving. Strong organizational and multitasking abilities support effective teamwork in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
fairview by Marriott Inn
Milwaukee, Wisconsin
10.2024 - 01.2026
- Cleaned guest rooms through vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls, and counters.
- Replenished supplies and amenities to ensure guest comfort and satisfaction.
- Removed trash and replaced wastebasket liners to maintain cleanliness and a welcoming environment.
- Rearranged furniture to thoroughly clean baseboards and access difficult areas.
- Adhered to safety protocols while handling cleaning chemicals and equipment to promote a safe work environment.
Shift Manager
Abundant Living Care Adult Family Home
Milwaukee, Wisconsin
03.2021 - 06.2024
- Oversaw daily operations of adult family home, ensuring residents' well-being and safety.
- Implemented personalized care plans to meet individual resident needs and preferences.
- Coordinated recreational activities and programs, increasing resident participation and fostering a sense of community.
- Facilitated communication among residents, case managers, and caregivers to strengthen collaboration and support.
- Monitored safety protocols and overall well-being of residents consistently.
- Oversaw medication administration and ensured accuracy of records, contributing to resident safety and compliance.
Spa Coordinator
Sculpted Body Care Inc
11.2021 - 12.2023
- Coordinated appointments and services to enhance client satisfaction and streamline operations.
- Managed incoming calls to facilitate scheduling, rescheduling, and cancellations, ensuring a smooth client experience.
- Collaborated with therapists to improve service delivery and elevate client satisfaction.
- Maintained a clean and welcoming spa environment for optimal client comfort.
- Executed marketing campaigns to increase spa visibility and draw in new clients.
- Processed payments using POS systems to ensure efficient transactions.
OFFICE MANAGER
Get it Now
04.2020 - 02.2022
- Developed and implemented office policies, streamlining operations.
- Executed clerical duties, supporting smooth office operations and improving overall efficiency.
- Monitored invoices and payments, ensuring accounts receivable and payable accuracy.
- Maintained accurate records of customer data, financial information, and inventory to ensure reliable information management.
- Managed incoming phone calls from customers and staff, ensuring timely responses., emails, mail routing, and courier coordination effectively.
- Managed office inventory diligently, placing new supply orders.
- Addressed customer inquiries and complaints, fostering positive relationships and enhancing customer satisfaction.
Dental patient coordinator
MedNorth Health Center
06.2018 - 01.2021
- Managed appointment calendar to optimize scheduling and reduce wait times.
- Greeted patients and streamlined check-in process to enhance appointment readiness.
- Assisted patients with insurance verification and addressed financial inquiries efficiently.
- Processed co-payments from patients at check-in to support efficient financial transactions.
- Coordinated referrals to specialists based on patient needs.
- Educated patients on services and health programs to promote informed healthcare decisions.
- Explained treatment plans and expectations to enhance patient understanding.
- Communicated effectively with medical staff regarding patient concerns and requirements.
Education
High School Diploma -
Dr. Brenda Coach
Milwaukee, WI06-2010
Skills
- Attention to detail
- Chemical handling
- Customer service
- Appointment scheduling
- Payment processing
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Task organization and prioritization
- Verbal and written communication
- Leadership skills
Certification
servsafe
Timeline
Housekeeping Room Attendant
fairview by Marriott Inn
10.2024 - 01.2026
Spa Coordinator
Sculpted Body Care Inc
11.2021 - 12.2023
Shift Manager
Abundant Living Care Adult Family Home
03.2021 - 06.2024
OFFICE MANAGER
Get it Now
04.2020 - 02.2022
Dental patient coordinator
MedNorth Health Center
06.2018 - 01.2021
High School Diploma -
Dr. Brenda Coach