Hi, I’m
Tangela Gibbs
Bakersfield,CA
Summary
Energetic, motivated, and a passionate leader with strong organizational and prioritization abilities. The knowledge to develop a positive working environment and improve employee retention. Excellent customer service , conflict resolution and time management skills with a strong work ethic and the ability to achieve desired results and produce high quality.
Overview
10
years of professional experience
Work History
Kern Medical Hospital Authority
Office Services Specialist
03.2020 - 02.2023
Job overview
- Collaborated with various departments to complete assigned tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Planned and booked travel arrangements and venues for company events and meetings.
- Distributed incoming mail from shipments, couriers and postal delivery to 17 departments within our organization.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Maintained monthly, weekly and daily reports of transaction.
- Assisted with budgeting and financial management to keep office operating within budget.
- Delivered clerical support by handling range of routine and special requirements.
- Monitored stock of office supplies to report shortages to management.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared computerized correspondence, receipts, bills and checks, using excel, outlook, word,quickbooks and multiple computer interface programs.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Scheduled and coordinated travel arrangements for office staff members.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Kern Medical Hospital Authority
Office Services Technician
02.2017 - 02.2021
Job overview
- Assist with placement of patients into skilled nursing facilities
- Faxing clinical to insurance companies or processing, submit to claim and obtaining authorizations from insurance companies
- Trained all new clerical employees
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Experienced in inputting documents ad data into charts and: Outlook, Microsoft word, Excel spreadsheet and EHR: Cerner applications
- Collaborated with California Children's services to plan, develop and implement successful process with case management department
- Effectively communicated with other employees and upper management to ensure completion of all accounts payable
- Greeted vendors and providers and offered them assistance where possible.
- Created and maintained detailed records of all office activities.
Kern Medical Hospital Authority
Dietary Cook
02.2016 - 01.2017
Job overview
- Established a program to help kitchen staff and counter attendants work more cooperatively
- Identified areas in the dining room that needed improvement for heightened customer satisfaction
- Interacted with customers on a daily basis with excellent communication skills
- Responded to customer concerns and helped to resolve the conflicts
- Took orders, prepared quality food and served it to the right customers
- Trained new team members on POS software and order-taking.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
Kern Medical Center
Food Service Worker 1
03.2015 - 03.2016
Job overview
- I worked on retail and patient side with food service in a hospital work environment
- I learned to assemble and pass patient food trays to different units , demonstrating good customer service and privacy policies
- I also cooked on the grill serving a wide variety of visitors, doctors and residents and etc
- I cleaned and helped maintain the day to day tasks to perform daily operations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Developed and maintained positive relationships with customers to enhance service.
Kern Medical Center
Food Service Worker Extra Help
06.2014 - 02.2015
Job overview
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
ACS
Customer Service Agent
03.2013 - 08.2014
Job overview
- Educated customers about product options to exceed their experience
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Documented any changes in inquires, complaints, and comments as well as actions taken
- Technical support assistance also provided.excellent service to customers
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Served multiple customers simultaneously in a stressful environment.
Education
Bakersfield College, Bakersfield, CA
Associate of Arts from Sociology
06.2022
Bakersfield College, Bakersfield, CA
Associate of Arts from Liberal Arts And General Studies
06.2022
Bakersfield College, Bakersfield, CA
Certificate of Completion from Public Health
06.2022
Bakersfield College, Bakersfield, CA
Certificate of Completion from Communications
06.2022
Skills
- Leadership
- Excellent Interpersonal and Strong Verbal and Oral Communication Skills
- Critical Thinker Works well in High-Volume Environments and with Time Management
- Moderate to Expert Level Computer Literacy
- POS system, Excel, PowerPoint ,Outlook, Microsoft Office and Report Development
- Scheduling, Staff Management and Employee Training
- Stockroom- Rotation and Equipment Maintenance
- Operations Management and Collaborations
- Inventory Management
- Stockroom- Rotation and Equipment Maintenance
- Dedicated Ability to build Lasting Vendor and Customer Relationships
- Adept in Communicating Effectively with Customers, Vendors and Staff
Timeline
Office Services Specialist
Kern Medical Hospital Authority
03.2020 - 02.2023
Office Services Technician
Kern Medical Hospital Authority
02.2017 - 02.2021
Dietary Cook
Kern Medical Hospital Authority
02.2016 - 01.2017
Food Service Worker 1
Kern Medical Center
03.2015 - 03.2016
Food Service Worker Extra Help
Kern Medical Center
06.2014 - 02.2015
Customer Service Agent
ACS
03.2013 - 08.2014
Bakersfield College
Associate of Arts from Sociology
Bakersfield College
Associate of Arts from Liberal Arts And General Studies
Bakersfield College
Certificate of Completion from Public Health
Bakersfield College
Certificate of Completion from Communications
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