Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tangela Howard

Pensacola

Summary

Compassionate professional with extensive experience at The Arc Gateway, specializing in personal care assistance and crisis intervention. Demonstrated success in enhancing client well-being through effective health monitoring and medication management. Recognized for building strong relationships and providing tailored support to meet individual client needs.

Overview

17
17
years of professional experience

Work History

Group Home Assistant

The Arc Gateway
Pensacola
05.2025 - Current
  • Assisted residents with daily living activities and personal care routines.
  • Supported staff in organizing recreational and social activities for residents.
  • Maintained accurate records of resident interactions and daily activities.

Home Health Aide

Golden Arc Homecare Solutions, Inc.
Pensacola
02.2021 - Current
  • Assisted clients with daily living activities and personal hygiene needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Prepared and served nutritious meals according to dietary guidelines.
  • Assisted with medication reminders and adherence to prescribed schedules.
  • Maintained a clean and safe environment for clients at home.
  • Collaborated with families to address client needs and preferences effectively.
  • Documented care activities accurately in client records as required by protocols.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Maintained clean and well-organized environment for client happiness and safety.

Caregiver

D & M Direct Services, Inc.
Pensacola
02.2014 - 08.2016
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.

Receptionist

Community Action Program Western Indiana
Pensacola
12.2013 - 01.2014
  • Managed multi-line phone systems and directed calls to appropriate departments.
  • Greeted visitors warmly and ensured a welcoming reception area.
  • Scheduled appointments and maintained calendars for staff members efficiently.
  • Processed incoming and outgoing mail, ensuring timely delivery of communications.
  • Assisted with administrative tasks, including filing documents and data entry.
  • Coordinated office supplies inventory and ordered materials as needed.
  • Maintained confidentiality of sensitive information while handling inquiries.
  • Collaborated with team members to streamline front desk operations effectively.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.

Community Preventionist

Community Drug and Alcohol Council, Inc.
Pensacola
11.2011 - 09.2012
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Drug and Alcohol Counselor

Community Drug and Alcohol Council, Inc.
Pensacola
06.2010 - 10.2011
  • Facilitated individual and group counseling sessions for clients with substance use issues.
  • Developed personalized treatment plans based on client assessments and feedback.
  • Monitored client progress and adjusted treatment strategies as necessary.
  • Provided crisis intervention support during critical situations for clients in distress.
  • Educated clients on coping strategies and relapse prevention techniques.
  • Maintained accurate records of client interactions and treatment outcomes in compliance with regulations.
  • Conducted outreach activities to raise awareness about substance abuse resources available in the community.
  • Provided crisis intervention services when needed.
  • Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
  • Prepared detailed reports documenting client interactions and progress towards goals.
  • Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
  • Assessed client needs and developed tailored support plans.
  • Coordinated services between clients and community resources effectively.
  • Monitored client progress and adjusted care plans as needed.
  • Facilitated communication among clients, families, and service providers.
  • Documented case notes and maintained accurate client records consistently.
  • Educated clients on available resources and support options thoroughly.
  • Advocated for clients' rights within healthcare and social service systems.
  • Collaborated with multidisciplinary teams to enhance service delivery strategies.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized care plans with input from clients and their families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided referrals to appropriate health care providers or other community resources.

Substance Abuse Case Manager

Lakeview Center (Pathway)
Pensacola
02.2008 - 06.2010
  • Conducted comprehensive assessments to determine client needs and treatment options.
  • Developed personalized treatment plans in collaboration with clients and healthcare teams.
  • Coordinated referrals to external services for housing, employment, and medical care.
  • Facilitated group therapy sessions to promote recovery and peer support among clients.
  • Monitored client progress through regular follow-up meetings and documentation updates.
  • Educated clients on coping strategies and resources for substance abuse recovery.
  • Advocated for clients' rights within the healthcare system and community services.
  • Collaborated with probation officers to provide court mandated supervision services for individuals on parole or probation who had a history of substance abuse issues.

Education

Master of Science - Counseling And Psychology

Troy University
NAS Pensacola, Florida
10-2006

Bachelor of Science - Criminal Justice And Business Admin

Troy University (Formerly Troy State University)
Pensacola, FL
10-2004

Associate of Science - Information And Technology

Penscola State College
Pensacola, FL
10-1997

Skills

  • Personal care assistance
  • Medication management
  • Health monitoring
  • Client documentation
  • Crisis intervention
  • Meal preparation

Timeline

Group Home Assistant

The Arc Gateway
05.2025 - Current

Home Health Aide

Golden Arc Homecare Solutions, Inc.
02.2021 - Current

Caregiver

D & M Direct Services, Inc.
02.2014 - 08.2016

Receptionist

Community Action Program Western Indiana
12.2013 - 01.2014

Community Preventionist

Community Drug and Alcohol Council, Inc.
11.2011 - 09.2012

Drug and Alcohol Counselor

Community Drug and Alcohol Council, Inc.
06.2010 - 10.2011

Substance Abuse Case Manager

Lakeview Center (Pathway)
02.2008 - 06.2010

Master of Science - Counseling And Psychology

Troy University

Bachelor of Science - Criminal Justice And Business Admin

Troy University (Formerly Troy State University)

Associate of Science - Information And Technology

Penscola State College

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