Summary
Overview
Work History
Education
Skills
Timeline
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Tangela Johnson

Jacksonville ,FL

Summary

Self-motivated customer service professional with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and clients’ needs. Punctual problem solver and avid multitasker. Track record of generating client relationships, managing projects from concept to completion. Skills in team building, demonstrating exceptional communication skills and making critical decisions during challenges. An adaptable young professional with the ability to work both independently and in a group setting.

Overview

4
4
years of professional experience

Work History

Banking Customer Service Representative

Teleperformance
Jacksonville , FL
05.2020 - 07.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.
  • Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
  • Navigated multiple computer systems and applications and utilized search tools to find customer information.
  • Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Sales Associate/Cashier

Rainbow Shops
Jacksonville , FL
01.2019 - 04.2020
  • Using interpersonal and communication skills.
  • Maintaining knowledge of menu including wine list to assist with suggestions.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Education

Diploma -

Jean Ribault High School
Jacksonville, FL
05.2019

Skills

  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Administrative and Office Support
  • Establishing and Maintaining Customer Relationships
  • Proactive Self-Starter
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Microsoft Office
  • Time Management
  • Cultural Awareness and Sensitivity
  • Policies and Procedures Adherence
  • Remote Office Availability
  • Multi-Line Phone Systems
  • Computer Skills
  • Inbound and Outbound Calling
  • Teamwork and Collaboration
  • HD Photography
  • Lighting Expert
  • Retouching and Color Correction
  • Service Oriented
  • Social Media
  • Digital Photography
  • Project Management
  • Client Scheduling
  • Phone and Email Etiquette
  • Camera Setup
  • Business Development

Timeline

Banking Customer Service Representative

Teleperformance
05.2020 - 07.2023

Sales Associate/Cashier

Rainbow Shops
01.2019 - 04.2020

Diploma -

Jean Ribault High School

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Tangela Johnson