Tangela Kemp
Customer Service Representative
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Cashier
Northern Tool Equipment
Houston, TX
10.2022 - 10.2023
- Greeted customers
- Worked the cash register
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Cashier
Dollar Tree
Houston, TX
03.2017 - 04.2021
- Checked out customers
- Greeted customers
- Answered customers' questions
- Assisted customers in finding items
- Resolved customer complaints
- Assisted customers with returns, exchanges
- Counted out cash drawers
Customer Service Representative
ContinuumGlobal
Houston, Texas
12.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Walmart
Houston, TX
05.2016 - 04.2017
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Answered customer questions and provided store information.
- Collected payments
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
Cashier
Goodwill Industries
Houston, TX
01.2016 - 02.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Andy Dekaney High School
No Degree - medical assistant
Florida Career College - Miami
Skills
- 30 wpm Typing Speed
- Customer Service
- Verbal and Written Communication
- Responding to Difficult Customers
- Cash Register Operations
- Customer Relations
- Employee Training
Additional Information
- Authorized to work in the US for any employer
Education and Training
other,other
Timeline
Customer Service Representative
ContinuumGlobal
12.2023 - 01.2025
Cashier
Northern Tool Equipment
10.2022 - 10.2023
Cashier
Dollar Tree
03.2017 - 04.2021
Cashier
Walmart
05.2016 - 04.2017
Cashier
Goodwill Industries
01.2016 - 02.2017
No Degree - medical assistant
Florida Career College - Miami
High School Diploma -
Andy Dekaney High School
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