Tangela Marshall
West Palm Beach,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Invitation homes
03.2018 - Current
- Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
- Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
- Reduced move-in delays by proactively addressing potential issues and collaborating with maintenance teams.
- Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
- Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
- Collaborated with leasing agents to facilitate seamless transitions for new tenants, improving overall customer experience.
- Ensured compliance with all applicable regulations, keeping accurate documentation of required paperwork for each new tenant.
- Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
- Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
Assistant Asset Manager
Palm Beach County Housing Authority
11.2015 - 01.2018
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Organized community events that fostered a sense of belonging among residents while promoting positive relations between tenants and property management staff.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Case worker
State of Florida Department of Children and Families
08.2013 - 06.2014
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
Community Support Specialist
ADTS
10.2012 - 08.2013
- Assisted clients with obtaining housing, employment and support resources.
- Helped clients navigate social services system and access needed resources.
- Liaised with community members, recommending resources and programs.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
Front Office Associate
Miracle Ear
06.2009 - 12.2011
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Telephone Administrator/Customer Service Rep
Infinity Networks
09.2007 - 06.2009
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Inmate Bank Teller
South Bay Correctional Facility
08.2006 - 09.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
Diploma -
Glades Central Community High School
Belle Glade, FL06.1999
Skills
- Yardi Voyager
- Salesforce
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Documentation and Recordkeeping
- Office Management
- Database entry
Certification
PUBLIC HOUSING SPECIALIST
Work Authorization
Authorized to work in the US for any employer
Outlook
Outlook, Adobe
Data Entry
Data Entry
Billing
Billing
Accounts Payable And Receivable
Accounts Payable and Receivable
Data Analysis
Data analysis
Customer Service
Customer Service
Telephone Repair And Installation
Telephone repair and installation
Software Installation Troubleshooting
Software installation, troubleshooting
General Office Procedures And Equipment Operation
General Office Procedures and equipment operation: computers, fax, printers, copier, switchboard
Banking And Account Management
Banking and Account Management
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Invitation homes
03.2018 - Current
Assistant Asset Manager
Palm Beach County Housing Authority
11.2015 - 01.2018
Case worker
State of Florida Department of Children and Families
08.2013 - 06.2014
Community Support Specialist
ADTS
10.2012 - 08.2013
Front Office Associate
Miracle Ear
06.2009 - 12.2011
Telephone Administrator/Customer Service Rep
Infinity Networks
09.2007 - 06.2009
Inmate Bank Teller
South Bay Correctional Facility
08.2006 - 09.2007
Diploma -
Glades Central Community High School
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