Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
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TANGELA MARTIN

Summary

Experienced Accounts Receivable Representative well-versed in operating equipment and sorting collections to isolate different types of materials for further processing. Vigilant and service-oriented team player offering over 2 years of experience in field.

Excellent interpersonal, negotiation, and conflict resolution skills. Great time management skills with a proven ability to meet deadlines. Strong analytical and critical thinking skills. An ability to work collaboratively or individually with a commitment to achieving corporate goals under minimal supervision.

Overview

11
11
years of professional experience

Work History

ACCOUNTS RECEIVABLE REPRESENTATIVE

IBM
12.2021 - Current
  • Collaborate with sales and finance teams for accurate invoicing and dispute resolution.
  • Communicate with customers to identify and resolve outstanding payments.
  • Email invoices to customers, process Adhoc payments, and document account updates.
  • Improved customer satisfaction by providing timely and accurate responses to inquiries regarding account balances and payment options.
  • Supported clients through change management processes related to new SAP implementations or major upgrades.
  • Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.

HUMAN RESOURCE GENERALIST

ERNST & YOUNG, INC.
10.2019 - 12.2021


  • Played a key role in the successful launch of SuccessFactors/SAP by creating high level training videos and knowledge based articles
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Improved client satisfaction with seamless onboarding, ensuring timely communication and accurate information.

TEAM LEAD/RESOLUTION SPECIALIST

LIQUIDITY SERVICES, INC.
06.2013 - 10.2019
  • Researched information for training materials, distributed and trained call center representatives. Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained detailed records of all collection activities, ensuring timely reporting to management and compliance with regulations.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Improved customer satisfaction by efficiently resolving collection issues and addressing account inquiries.

Education

Bachelor of Arts - Human Resources Management

AMERICAN INTERCONTINENTAL UNIVERSITY
Hoffman, IL
05.2018

Certificate - Paralegal Studies

MICHIGAN PARALEGAL INSTITUTE, INC.
Detroit, MI
2008

Skills

  • SuccessFactors
  • SAP
  • ServiceNow
  • ArcTree
  • Oracle
  • OneNote
  • PBNA PGT Tool
  • HRIS applications (GlobalView, ADP, Peoplesoft)
  • MS Office (Word, Powerpoint, Outlook, Excel)

Professional Skills

  • Orientation & Onboarding
  • HRIS Technologies
  • Training & Development
  • Performance Management
  • Collection Management
  • Organization Management
  • Communication Management

Timeline

ACCOUNTS RECEIVABLE REPRESENTATIVE

IBM
12.2021 - Current

HUMAN RESOURCE GENERALIST

ERNST & YOUNG, INC.
10.2019 - 12.2021

TEAM LEAD/RESOLUTION SPECIALIST

LIQUIDITY SERVICES, INC.
06.2013 - 10.2019

Bachelor of Arts - Human Resources Management

AMERICAN INTERCONTINENTAL UNIVERSITY

Certificate - Paralegal Studies

MICHIGAN PARALEGAL INSTITUTE, INC.

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TANGELA MARTIN