Tangela McDonald
Rosharon,TX
Overview
14
14
years of professional experience
Summary
With a proven track record at Randall's Grocery, I've leveraged vendor negotiation and workflow coordination skills to enhance operational efficiency and customer satisfaction. My leadership in implementing innovative inventory management solutions and fostering team development has significantly boosted productivity, making me a pivotal asset in dynamic retail environments.
Work History
General Merchandise Manager
Randall's Grocery
Houston, TX
11.2023 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited qualified personnel when needed for open positions within the department.
- Implemented programs designed to increase employee engagement within the team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Evaluated employee job performance and motivated staff to improve productivity.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Organized special events such as sales promotions, clearance sales.
Administrative Coordinator
Randall's Grocery
Houston, TX
10.2019 - 11.2023
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Serves as a liaison between the Human Resources, Payroll, and Benefits Departments.
- Process and submit payroll in a timely manner.
- Recruit, interview, and select employees to fill vacant roles.
- Interpreted and explained work procedures and policies to brief staff.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Organized office supplies inventory and placed orders when necessary.
- Created expense reports using company software applications.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
District Hiring Coordinator
Randalls Groceries
Houston, TX
02.2023 - 08.2023
- Analyzed feedback from hiring managers regarding candidate performance during interviews.
- Maintained up-to-date records of applicants' data in applicant tracking systems.
- Reviewed resumes and applications for accuracy and completeness.
- Conducted background checks on prospective hires according to HR guidelines.
- Scheduled random drug testing for employees to diminish regularity risks.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Scheduled meetings with employees to address concerns and grievances.
- Worked closely with departmental heads in order to understand their staffing needs.
- Participated in job fairs in order to promote the company's employment opportunities.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Responded promptly to inquiries from applicants regarding job openings or application status.
Service Operations Manager
Randalls Groceries
Houston, TX
10.2012 - 10.2019
- Utilized technology to streamline service operations and improve customer experience.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Adhered to customer service standards to foster satisfaction and retention.
- Monitored employee performance through key metrics analysis.
- Coordinated with other departments such as marketing and sales regarding promotional activities.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Service Supervisor
Randalls
Houston, TX
03.2011 - 10.2012
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided guidance on best practices related to customer service processes.
- Developed strong customer relationships to encourage repeat business.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Aided onboarding team members with one-on-one training sessions.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Interpreted and explained work procedures and policies to brief staff.
Education
Retail Management
Dallas College
Dallas, TX10-2023
High School Diploma -
Alief Taylor
Houston, TX05-2008
Skills
- Vendor negotiation
- Competitive analysis
- Store layout
- Workflow coordination
- E-commerce management
- Inventory management
Timeline
General Merchandise Manager
Randall's Grocery
11.2023 - Current
District Hiring Coordinator
Randalls Groceries
02.2023 - 08.2023
Administrative Coordinator
Randall's Grocery
10.2019 - 11.2023
Service Operations Manager
Randalls Groceries
10.2012 - 10.2019
Service Supervisor
Randalls
03.2011 - 10.2012
Retail Management
Dallas College
High School Diploma -
Alief Taylor
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