Tangela Mims
Winston-Salem,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
6
6
years of professional experience
1
1
Language
Work History
Shift Leader
Marcos's Pizza
Winston-Salem, North Carolina
05.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Medication Technician, Supervisor in Charge
Brookdale Senior Living Facility
Winston-Salem, North Carolina
07.2023 - 05.2024
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Verified expiration dates on all medications prior to dispensing them.
- Participated in continuing education programs related to medication management.
- Complied with applicable laws governing drug distribution practices.
- Maintained confidentiality of patient health information at all times.
Medication Technician
Stoneledge Manor
Thonotosassa, Florida
06.2021 - 06.2023
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
Store Manager in Training
Marcos's Pizza
Winston Salem, North Carolina
02.2018 - 05.2021
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Supervised staff of up to 10 employees and conducted performance reviews.
- Assisted in recruiting, hiring, training, and developing new team members.
- Monitored inventory levels and restocked shelves as needed.
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
Education
Patient Care Technician, CNA - Patient Care Tech, Cna
Ultimate Medical Academy
Tampa, FL03-2011
High School Diploma -
Southern High School
Durham, NC05-2005
Skills
- Customer Service Management
- Operations Support
- Production Reporting
- Role Modeling
- Policy and Procedure Enforcement
- Assigning Work
- Problem-Solving
- Employee Attendance Monitoring
- Training Assistance
- Creative Problem-Solving
- Cash Handling
- Team Leadership
- Team Supervision
- Quality Inspections
- Policy Enforcement
Timeline
Shift Leader
Marcos's Pizza
05.2024 - Current
Medication Technician, Supervisor in Charge
Brookdale Senior Living Facility
07.2023 - 05.2024
Medication Technician
Stoneledge Manor
06.2021 - 06.2023
Store Manager in Training
Marcos's Pizza
02.2018 - 05.2021
Patient Care Technician, CNA - Patient Care Tech, Cna
Ultimate Medical Academy
High School Diploma -
Southern High School
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