Tangela Ruffin
Petal,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SaviLinx
Hattiesburg, MS
11.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
PCA
Passionate Care LLC
Hazelhurst, Mississippi
02.2018 - 05.2020
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
PCA
Blessing Hands LLC
Byram, Mississippi
10.2016 - 04.2018
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Material Handler
Regency Hospital Company LLC
Hattiesburg, Mississippi
08.2008 - 05.2010
- Transported inventory items to appropriate locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Performed cycle counts and inventory control to accurately track product levels.
- Monitored production schedule to keep proper amount of inventory on hand.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Received and unpacked shipments and new equipment as directed.
Sandwich Maker
SUBWAY®Restaurants
Hattiesburg, MS
01.2004 - 10.2006
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Operated as full-service food provider in Subway establishment by taking orders, preparing meals and collecting payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS05.2006
Skills
- Upbeat and Positive Personality
- Call Documentation
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
Certification
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
- Certified Dental Assistant
Timeline
Customer Service Representative
SaviLinx
11.2021 - 11.2021
PCA
Passionate Care LLC
02.2018 - 05.2020
PCA
Blessing Hands LLC
10.2016 - 04.2018
Material Handler
Regency Hospital Company LLC
08.2008 - 05.2010
Sandwich Maker
SUBWAY®Restaurants
01.2004 - 10.2006
High School Diploma -
Oak Grove High School
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