Tangela Spencer
Hamilton,Ohio
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Pre-Service Coordinator
The Christ Hospital
Cincinnati , OH
07.2021 - Current
- Communicating with patients to schedule, pre-register, explain estimates and collect on accounts via work ques as well as incoming lines.
- Interacting with physicians offices to clarify testing or have testing sent to our facility.
- Working alongside other departments to ensure all STAT and ASAP orders are scheduled as quickly and efficiently as possible.
- Providing patients with answers on appointment preparation, directions and general hospital questions.
- Accurately entering demographic and other pertinent information to ensure a positive patient experience.
- Developing and maintaining the knowledge of Insurance plans.
- Collecting any patient liabilities.
- Demonstrating behavioral competencies such as collaboration, effective communication, excellent customer service, adaptability, and accountability.
- Providing the highest level of customer service.
Volunteer Coordinator
Teamworks
St. Petersburg, FL
04.2019 - 06.2021
- Organized all aspects of volunteering, which included recruiting new volunteers to promoting opportunities for people who wanted more hours added to their schedule.
- Communicated with team members to keep leaders informed on administration changes, scheduled changes, and continued training requirements.
- Collaborated with clients, finance teams, and other team members on budgeting and allocating funds.
- Working closely with the community engaging in needs for resources.
- Collecting pertinent information from the community in order to meet the needs of needy families.
- Working with families from all walks of life and showing empathy for each families situation.
Customer Service Technical Support
RDI Connect
Cincinnati , OH
09.2017 - 03.2019
- Served as first point of contact for incoming technical service calls and emails.
- Identifying, investigating, and resolving users problems with computer software and hardware.
- Using field support calls, chat, email, and other communication from users with inquires regarding software programming, connectivity, printing and similar concerns.
- Consulting with users to determine steps and procedures taken to identify and resolve problems
- Applying my knowledge of computer software to help resolve any issues.
- Reviewing support cases for technical and troubleshooting accuracy and identifying needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Loss Mitigation Specialist
Citibank
Florence , KY
08.2009 - 10.2016
- Worked with customers to put together plans focused on retaining property ownership.
- Verified income of borrower and gathered credit information.
- Determined feasibility of foreclosure by reviewing property assessments.
- Put together and sent out reinstatement and payoff quotes.
- Set up debt payment plans based on client credit, income and assets.
- Abided by all FDCPA laws.
- Worked closely with the MAT tool (Mortgage Assistance Tool) to help get a visual of the clients current financial situation, and to come up a reasonable plan in helping them long term.
- Provided a high level of customer service, showing empathy for each clients situation.
Education
Associates of Arts - Business Administration
Ohio Christian University
Circleville, OH03.2020
Skills
- Epic, Onbase, and Media Manager trained
- Inbound and Outbound Calling
- Quality assurance controls
- Microsoft Office expertise
- Office equipment proficiency
- Call Center Operations
- Adaptive team player
- Clerical support
- Product organization
- Customer relations
Timeline
Pre-Service Coordinator
The Christ Hospital
07.2021 - Current
Volunteer Coordinator
Teamworks
04.2019 - 06.2021
Customer Service Technical Support
RDI Connect
09.2017 - 03.2019
Loss Mitigation Specialist
Citibank
08.2009 - 10.2016
Associates of Arts - Business Administration
Ohio Christian University
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