Tangela Spencer
Pre-Service Coordinator
Fairfield,OH
Summary
Friendly and empathetic with excellent communication skills ready to provide exceptional patient care and support. Possesses foundational knowledge in healthcare procedures and patient management, proficient in scheduling and administrative tasks. Committed to enhancing patient experiences and ensuring smooth operations within healthcare facilities.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Pre-Service Coordinator
The Christ Hospital
07.2021 - Current
- Facilitated communication between departments to ensure seamless service delivery.
- Working alongside other departments to ensure all STAT and ASAP orders are scheduled as quickly and efficiently as possible.
- Providing patients with answers on appointment preparation, directions and general hospital questions.
- Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
- Accurately entering demographic and other pertinent information to ensure a positive patient experience.
- Developing and maintaining the knowledge of Insurance plans.
- Collecting any patient liabilities.
- Demonstrating behavioral competencies such as collaboration, effective communication, excellent customer service, adaptability, and accountability.
- Provides exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
Outreach Coordinator
Teamworks
04.2019 - 06.2021
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Collected demographic information from families to ensure we have the most up to date information.
Customer Service Technical Support
RDI Connect
09.2017 - 03.2019
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Developed strong relationships with clients by consistently exceeding expectations in problem-solving capabilities.
Loss Mitigation Specialist
Citibank
08.2009 - 10.2016
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
- Assisted with short sales and deed in lieu processes.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
Education
Associate of Arts - Business Administration
Ohio Christian University
Circleville, OH03-2020
Skills
- Service coordination
- Client communication
- Team collaboration
- Conflict resolution
- Problem solving
- Customer service
- Collections experience
- Negotiation expertise
- Foreclosure prevention
- Technical troubleshooting
- Remote support
- Product troubleshooting
- Call center operations
- Microsoft Office
- Epic
- Onbase
- CRM
Education and Training
Ohio Christian University
1476 Lancaster Pike
Circleville Ohio 43113
Contact
Tangela Spencer
123 Ridge Drive
Fairfield, Ohio 45014
Timeline
Pre-Service Coordinator
The Christ Hospital
07.2021 - Current
Outreach Coordinator
Teamworks
04.2019 - 06.2021
Customer Service Technical Support
RDI Connect
09.2017 - 03.2019
Loss Mitigation Specialist
Citibank
08.2009 - 10.2016
Associate of Arts - Business Administration
Ohio Christian University
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