Tangeria Anderson
Chicago,IL
Summary
Professional team manager with strong emphasis on collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in team leadership, strategic planning, and conflict resolution, fostering productive work environment. Valued for effective communication, problem-solving abilities, and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Team Manager – Benefit Consultant
GoHealth LLC
05.2019 - 01.2026
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Developed training programs to improve team performance and employee engagement.
- Implemented data-driven strategies to optimize resource allocation and efficiency.
- Oversaw performance metrics to ensure alignment with organizational goals and objectives.
- Conducted regular team assessments to identify training needs and skill gaps.
SENIOR BENEFIT CONSULTANT
GOHEALTH LLC
09.2013 - 05.2019
- Effectively sell health insurance plans and products to our customers from inbound calls customers.
- Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments.
- Comply with Federal CMS and State legal requirements and standards.
- Serve as a brand ambassador for the organization.
- Floor support when management is in meetings.
SENIOR CSR
XEROX
01.2011 - 01.2013
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Provides functional guidance, training and assistance to lower level staff.
- Assists in planning and implementing department goals and make, recommendations to management to improve efficiency an effectiveness.
CSR ASSISTANT
AON HEWITT
01.2009 - 01.2011
- Responds to customer phone inquiries in prompt, courteous and concise manner.
- Provides callers with unbiased information to assist customers with application and eligibility requirements.
- Accesses, reads, and interprets customers and provider data elements within customer's application.
- Performs accurately all data entry functions to reflect customer activity/transactions.
- Answers customer questions and assists in problem resolution.
- Assists customers in the enrollment process.
Education
Associate of Applied Science -
Arkansas State University
Jonesboro, ARHigh School Diploma -
Riverside Brookfield Township
Riverside, IL05-2011
Skills
- Proven business professional with a dedication to excellence and growth; Strong work ethics; Proven critical thinking and problem-solving abilities; Customer Service professional; Expert at handling pressure and working within time and budget constraints; Excellent attention to detail; Creative and innovative thinker with demonstrated business and customer service solutions
- Coaching and mentoring
- Customer focus
- Motivational
- Influencing skills
- Performance coaching
- Staff development
Accomplishments
- Achieved No.1 Sales Team During Annual Enrollment period by completing the season with 90% Conversion 92% Compliance with accuracy and efficiency.
- Supervised team of 30 staff members.
Certification
- CM - Certified Manager Certification
- Insurance (Health, Life) License - 13 Years
LEADERSHIP
Invested in employee and professional development; Leads by example; Self-motivated team player who values diversity; Adept at assessing employee skills and formulating performance plans; Relationship builder between employees and management.
Timeline
Senior Team Manager – Benefit Consultant
GoHealth LLC
05.2019 - 01.2026
SENIOR BENEFIT CONSULTANT
GOHEALTH LLC
09.2013 - 05.2019
SENIOR CSR
XEROX
01.2011 - 01.2013
CSR ASSISTANT
AON HEWITT
01.2009 - 01.2011
Associate of Applied Science -
Arkansas State University
High School Diploma -
Riverside Brookfield Township