TANGI BOSWELL
Phoenix,AZ
Summary
Excellent customer service professional with several years' experience, by providing quick resolutions for customer's resulting in customer loyalty. In addition, effectively utilizing my skills in order to enhance my knowledge and gain opportunity for professional growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
USAA Federal Savings Bank
Phoenix, AZ
04.2023 - 05.2024
- Handle inbound member calls in a fast-paced environment/ call center
- Effective communication with members by providing assistance with their banking products, along with providing members resolution
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
- Advise and educate members on available USAA digital tools and resources to improve the user experience
Customer Service Representative
Disys/Wells Fargo
Phoenix, AZ
12.2022 - 04.2023
- Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
- Resolve customer issues in a friendly and courteous manner
- Express empathy when helping our customers as you correct their issues
- Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information.
Customer Care Resolutions Specialist
Citigroup: Citi Cards
Tucson, AZ
05.2020 - 06.2021
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Analyze and identify potential risks and identify solutions that meet client needs
Customer Service Representative
BB&T Bank
Arlington, TX
12.2013 - 02.2018
- Ensures high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfer, credit limit increase/decrease, claims processing check orders)
- Assisting client with online banking such as resetting password, security questions, and assisting with online bill payments in a call center environment taking an average of 80 to 100 calls a day
- Assistance client with fraud on account and maintain debit card maintenance
Education
High School Diploma -
Mountain View High School
Mesa, AZ06-1996
Some College (No Degree) - Business Administration And Management
University of Phoenix
Dallas, TXSkills
- Well organized detailed oriented and follow through
- Responsible, flexible, and strong work ethic
- Upbeat attitude
- Self-motivated
- Strong communicator, active listener, and diplomatic professional
- Office equipment proficiency
- Complaint Handling
- Data Entry
- Assertiveness
- Building rapport
Timeline
Customer Service Representative
USAA Federal Savings Bank
04.2023 - 05.2024
Customer Service Representative
Disys/Wells Fargo
12.2022 - 04.2023
Customer Care Resolutions Specialist
Citigroup: Citi Cards
05.2020 - 06.2021
Customer Service Representative
BB&T Bank
12.2013 - 02.2018
High School Diploma -
Mountain View High School
Some College (No Degree) - Business Administration And Management
University of Phoenix
Similar Profiles
John CaicedoJohn Caicedo
Customer Service/Sales Associate at USAA Federal Savings BankCustomer Service/Sales Associate at USAA Federal Savings Bank
Desiree PerezDesiree Perez
Website Customer Support Specialist at USAA Federal Savings BankWebsite Customer Support Specialist at USAA Federal Savings Bank
Amanda MartinezAmanda Martinez
Profile Recovery/Customer Service Representative at USAA Federal Savings BankProfile Recovery/Customer Service Representative at USAA Federal Savings Bank
Monique TorresMonique Torres
Real Estate Post Closing Manager at USAA Federal Savings BankReal Estate Post Closing Manager at USAA Federal Savings Bank
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions